<h1 class="help-article-h1">Receiving a payment</h1>
<h2 class="help-article-h2">Where to start</h2>
<p class="help-article-p">Payments are always recorded against a specific loan. Two entry points:</p>
<ul class="help-article-ul"><li><strong>Payments tab</strong> — shows today&#39;s, tomorrow&#39;s, and overdue scheduled payments across all your customers. Tap one to go straight into the collect flow.</li><li><strong>Loan detail</strong> — tap a loan card and pick <strong>Get Payment</strong> from the menu.</li></ul>
<p class="help-article-p">Both paths open the same form.</p>
<h2 class="help-article-h2">Pick an amount</h2>
<p class="help-article-p">The form doesn&#39;t ask you to type the amount from scratch. Under <strong>What is being paid</strong> it offers options based on the loan&#39;s state:</p>
<ul class="help-article-ul"><li><strong>Installment Payment</strong> — the scheduled installment for this period, marked <strong>Suggested</strong>. The most common choice.</li><li><strong>Interest only</strong> — just the interest portion. Principal stays untouched.</li><li><strong>Pay off loan</strong> — the full balance plus the period&#39;s interest, to close the loan in one shot.</li><li><strong>Total Due</strong> — the principal currently outstanding, without interest.</li><li><strong>Delayed Payments</strong> — shown only if there are overdue installments. If there&#39;s just one, it&#39;s selected; if there are several, you choose which ones to collect.</li><li><strong>Late Fee Payment</strong> — shown only if the loan has accumulated late fees; it shows the amount and how many installments are overdue. It doesn&#39;t reduce the loan balance. See <a href="/help/articles/late-fees" class="help-article-link">Late fees</a>.</li><li><strong>Other amount</strong> — a free-form field. Type any number up to the full balance plus interest.</li></ul>
<p class="help-article-p">If you enter an <strong>Other amount</strong> equal to or greater than the period&#39;s interest, LoanAdmin asks <strong>Payment Includes Interest?</strong>: pick <strong>Yes, Includes Interest</strong> or <strong>No, Only Principal</strong>. That choice changes the remaining balance and the schedule.</p>
<p class="help-article-p">Under <strong>Method</strong>, mark how you were paid: <strong>Cash</strong>, <strong>Transfer</strong> or <strong>Card</strong>.</p>
<h2 class="help-article-h2">Pick the date</h2>
<p class="help-article-p">The date picker lets you choose any date from the loan&#39;s start up to today. Useful when you collected yesterday and forgot to log it — just backdate. Future-dated payments are not allowed.</p>
<h2 class="help-article-h2">Save and share a receipt</h2>
<p class="help-article-p">On save, you&#39;re given four options:</p>
<ul class="help-article-ul"><li><strong>WhatsApp</strong> — opens your phone&#39;s share menu with the receipt as a PDF and the receipt text. Choose WhatsApp and your customer&#39;s chat.</li><li><strong>Share</strong> — system share sheet (email, SMS, cloud drive, etc.).</li><li><strong>Print</strong> — if a Bluetooth thermal printer is connected, prints the receipt there; otherwise it opens the receipt PDF for printing.</li><li><strong>Skip</strong> — close without sharing.</li></ul>
<p class="help-article-p">Whatever you pick, the payment is already saved. The share step is optional.</p>
<h2 class="help-article-h2">After saving</h2>
<p class="help-article-p">You return to the Payments tab or to the loan detail (wherever you came from). The loan&#39;s pending balance, last-payment row and schedule are all updated. If the payment closed the loan (balance reached zero), it moves from Active to Inactive in the Loans tab.</p>
<h2 class="help-article-h2">What we don&#39;t ask for</h2>
<ul class="help-article-ul"><li><strong>No split payments across loans</strong> — one payment belongs to one loan. If a customer pays you for two loans at once, record two payments.</li></ul>
<h2 class="help-article-h2">Related</h2>
<ul class="help-article-ul"><li><a href="/help/articles/creating-loan" class="help-article-link">Creating a loan</a></li><li><a href="/help/articles/loan-detail" class="help-article-link">Loan detail</a></li><li><a href="/help/articles/payment-calculation" class="help-article-link">Payment calculation differences</a></li><li><a href="/help/articles/late-fees" class="help-article-link">Late fees</a></li></ul>

<h1 class="help-article-h1">Recibir un pago</h1>
<h2 class="help-article-h2">Dónde empezar</h2>
<p class="help-article-p">Los pagos siempre se registran contra un préstamo específico. Dos entradas:</p>
<ul class="help-article-ul"><li><strong>Pestaña Pagos</strong> — muestra los pagos programados para hoy, mañana y los vencidos, de todos tus clientes. Toca uno para ir directo al flujo de cobro.</li><li><strong>Detalle del préstamo</strong> — toca la tarjeta del préstamo y elige <strong>Recibir Pago</strong> en el menú.</li></ul>
<p class="help-article-p">Ambos caminos abren el mismo formulario.</p>
<h2 class="help-article-h2">Elige un monto</h2>
<p class="help-article-p">El formulario no te pide escribir el monto desde cero. En <strong>Qué está pagando</strong> ofrece opciones según el estado del préstamo:</p>
<ul class="help-article-ul"><li><strong>Cuota del Préstamo</strong> — la cuota programada del período, marcada como <strong>Sugerido</strong>. Es la opción más común.</li><li><strong>Solo interés</strong> — solo la parte de interés. El capital no se toca.</li><li><strong>Liquidar préstamo</strong> — el saldo total más el interés del período, para saldar el préstamo en un solo pago.</li><li><strong>Total Adeudado</strong> — el capital actualmente pendiente, sin interés.</li><li><strong>Pagos Atrasados</strong> — solo aparece si hay cuotas vencidas. Si hay una sola, la selecciona; si hay varias, te deja elegir cuáles cobrar.</li><li><strong>Pago de Mora</strong> — solo aparece si el préstamo tiene mora acumulada; muestra el monto y cuántas cuotas están vencidas. No reduce el balance del préstamo. Ver <a href="/help/articles/late-fees" class="help-article-link">Recargos por mora</a>.</li><li><strong>Otro monto</strong> — campo libre. Escribe cualquier número hasta el saldo total más el interés.</li></ul>
<p class="help-article-p">Si escribes en <strong>Otro monto</strong> una cantidad igual o mayor que el interés del período, LoanAdmin te pregunta <strong>¿El Pago Incluye Interés?</strong>: elige <strong>Sí, Incluye Interés</strong> o <strong>No, Solo Capital</strong>. Esa elección cambia el saldo restante y el calendario.</p>
<p class="help-article-p">En <strong>Método</strong> marca cómo te pagaron: <strong>Efectivo</strong>, <strong>Transferencia</strong> o <strong>Tarjeta</strong>.</p>
<h2 class="help-article-h2">Elige la fecha</h2>
<p class="help-article-p">El selector de fecha te deja elegir cualquier fecha desde el inicio del préstamo hasta hoy. Útil cuando cobraste ayer y se te olvidó registrarlo — ponle la fecha de ayer. No se permiten pagos con fecha futura.</p>
<h2 class="help-article-h2">Guarda y comparte el recibo</h2>
<p class="help-article-p">Al guardar, te damos cuatro opciones:</p>
<ul class="help-article-ul"><li><strong>WhatsApp</strong> — abre el menú de compartir de tu teléfono con el recibo en PDF y el texto del recibo. Elige WhatsApp y el chat de tu cliente.</li><li><strong>Compartir</strong> — hoja de compartir del sistema (correo, SMS, drive, etc.).</li><li><strong>Imprimir</strong> — si tienes una impresora térmica Bluetooth conectada, imprime ahí el recibo; si no, abre la impresión del recibo en PDF.</li><li><strong>Omitir</strong> — cierra sin compartir.</li></ul>
<p class="help-article-p">Cualquiera que elijas, el pago ya quedó guardado. El paso de compartir es opcional.</p>
<h2 class="help-article-h2">Después de guardar</h2>
<p class="help-article-p">Regresas a la pestaña Pagos o al detalle del préstamo (desde donde viniste). Se actualizan el saldo pendiente del préstamo, la fila del último pago y el calendario. Si el pago cerró el préstamo (saldo en cero), el préstamo pasa de Activo a Inactivo en la pestaña Préstamos.</p>
<h2 class="help-article-h2">Lo que NO pedimos</h2>
<ul class="help-article-ul"><li><strong>Sin pagos divididos entre varios préstamos</strong> — un pago pertenece a un préstamo. Si un cliente te paga por dos préstamos a la vez, registra dos pagos.</li></ul>
<h2 class="help-article-h2">Relacionados</h2>
<ul class="help-article-ul"><li><a href="/help/articles/creating-loan" class="help-article-link">Crear un préstamo</a></li><li><a href="/help/articles/loan-detail" class="help-article-link">Detalle de préstamo</a></li><li><a href="/help/articles/payment-calculation" class="help-article-link">Diferencias en cálculo de pagos</a></li><li><a href="/help/articles/late-fees" class="help-article-link">Recargos por mora</a></li></ul>

<h1 class="help-article-h1">Recevoir un paiement</h1>
<h2 class="help-article-h2">Par où commencer</h2>
<p class="help-article-p">Les paiements sont toujours enregistrés sur un prêt précis. Deux points d&#39;entrée :</p>
<ul class="help-article-ul"><li><strong>Onglet Paiements</strong> : affiche les paiements prévus aujourd&#39;hui, demain et ceux en retard, de tous vos clients. Touchez-en un pour aller directement au parcours d&#39;encaissement.</li><li><strong>Détail du Prêt</strong> : touchez la carte du prêt et choisissez <strong>Recevoir le paiement</strong> dans le menu.</li></ul>
<p class="help-article-p">Les deux chemins ouvrent le même formulaire.</p>
<h2 class="help-article-h2">Choisissez un montant</h2>
<p class="help-article-p">Le formulaire ne vous demande pas de saisir le montant à partir de zéro. Dans <strong>Ce qui est payé</strong>, il propose des options selon l&#39;état du prêt :</p>
<ul class="help-article-ul"><li><strong>Paiement d&#39;échéance</strong> : l&#39;échéance prévue de la période, marquée <strong>Suggéré</strong>. C&#39;est l&#39;option la plus courante.</li><li><strong>Intérêts seulement</strong> : uniquement la part d&#39;intérêts. Le capital ne change pas.</li><li><strong>Solder le prêt</strong> : le solde total plus l&#39;intérêt de la période, pour solder le prêt en un seul paiement.</li><li><strong>Total Dû</strong> : le capital actuellement restant, sans intérêts.</li><li><strong>Paiements en Retard</strong> : n&#39;apparaît que s&#39;il y a des échéances en retard. S&#39;il n&#39;y en a qu&#39;une, elle est sélectionnée ; s&#39;il y en a plusieurs, vous pouvez choisir lesquelles encaisser.</li><li><strong>Paiement des frais de retard</strong> : n&#39;apparaît que si le prêt a des frais de retard cumulés ; affiche le montant et le nombre d&#39;échéances en retard. Il ne réduit pas le solde du prêt. Voir <a href="/help/articles/late-fees" class="help-article-link">Frais de retard</a>.</li><li><strong>Autre montant</strong> : champ libre. Saisissez n&#39;importe quel montant jusqu&#39;au solde total plus l&#39;intérêt.</li></ul>
<p class="help-article-p">Si vous saisissez dans <strong>Autre montant</strong> un montant égal ou supérieur à l&#39;intérêt de la période, LoanAdmin vous demande <strong>Le Paiement Inclut-il les Intérêts?</strong> : choisissez <strong>Oui, Inclut les Intérêts</strong> ou <strong>Non, Principal Seulement</strong>. Ce choix modifie le solde restant et le calendrier.</p>
<p class="help-article-p">Dans <strong>Moyen</strong>, indiquez comment vous avez été payé : <strong>Espèces</strong>, <strong>Virement</strong> ou <strong>Carte</strong>.</p>
<h2 class="help-article-h2">Choisissez la date</h2>
<p class="help-article-p">Le sélecteur de date vous permet de choisir n&#39;importe quelle date entre le début du prêt et aujourd&#39;hui. Pratique lorsque vous avez encaissé hier et oublié de l&#39;enregistrer : indiquez la date d&#39;hier. Les paiements avec une date future ne sont pas autorisés.</p>
<h2 class="help-article-h2">Enregistrez et partagez le reçu</h2>
<p class="help-article-p">Après l&#39;enregistrement, nous vous proposons quatre options :</p>
<ul class="help-article-ul"><li><strong>WhatsApp</strong> : ouvre le menu de partage de votre téléphone avec le reçu en PDF et le texte du reçu. Choisissez WhatsApp et la conversation de votre client.</li><li><strong>Partager</strong> : feuille de partage du système (e-mail, SMS, drive, etc.).</li><li><strong>Imprimer</strong> : si une imprimante thermique Bluetooth est connectée, le reçu s&#39;y imprime ; sinon, l&#39;impression du reçu en PDF s&#39;ouvre.</li><li><strong>Ignorer</strong> : ferme sans partager.</li></ul>
<p class="help-article-p">Quel que soit votre choix, le paiement est déjà enregistré. L&#39;étape de partage est facultative.</p>
<h2 class="help-article-h2">Après l&#39;enregistrement</h2>
<p class="help-article-p">Vous revenez à l&#39;onglet Paiements ou au détail du prêt (selon d&#39;où vous veniez). Le solde restant du prêt, la ligne du dernier paiement et le calendrier sont mis à jour. Si le paiement a clôturé le prêt (solde à zéro), le prêt passe d&#39;Actif à Inactif dans l&#39;onglet Prêts.</p>
<h2 class="help-article-h2">Ce que nous ne proposons PAS</h2>
<ul class="help-article-ul"><li><strong>Pas de paiements répartis entre plusieurs prêts</strong> : un paiement appartient à un seul prêt. Si un client vous paie pour deux prêts en même temps, enregistrez deux paiements.</li></ul>
<h2 class="help-article-h2">Articles liés</h2>
<ul class="help-article-ul"><li><a href="/help/articles/creating-loan" class="help-article-link">Créer un prêt</a></li><li><a href="/help/articles/loan-detail" class="help-article-link">Détail du prêt</a></li><li><a href="/help/articles/payment-calculation" class="help-article-link">Écarts de calcul des paiements</a></li><li><a href="/help/articles/late-fees" class="help-article-link">Frais de retard</a></li></ul>

<h1 class="help-article-h1">भुगतान प्राप्त करें</h1>
<h2 class="help-article-h2">कहाँ से शुरू करें</h2>
<p class="help-article-p">भुगतान हमेशा किसी एक ख़ास ऋण पर दर्ज किए जाते हैं। शुरू करने की दो जगहें:</p>
<ul class="help-article-ul"><li><strong>भुगतान टैब</strong> — आपके सभी ग्राहकों के आज, कल और बकाया भुगतान दिखाता है। सीधे वसूली के प्रवाह में जाने के लिए किसी एक पर टैप करें।</li><li><strong>ऋण विवरण</strong> — ऋण के कार्ड पर टैप करें और मेनू में <strong>भुगतान प्राप्त करें</strong> चुनें।</li></ul>
<p class="help-article-p">दोनों रास्ते एक ही फ़ॉर्म खोलते हैं।</p>
<h2 class="help-article-h2">राशि चुनें</h2>
<p class="help-article-p">फ़ॉर्म आपसे राशि शुरू से लिखने को नहीं कहता। <strong>किसका भुगतान</strong> में यह ऋण की स्थिति के अनुसार विकल्प देता है:</p>
<ul class="help-article-ul"><li><strong>किश्त भुगतान</strong> — अवधि की तय किस्त, <strong>सुझाया</strong> के रूप में चिह्नित। यह सबसे आम विकल्प है।</li><li><strong>केवल ब्याज</strong> — सिर्फ़ ब्याज वाला हिस्सा। मूलधन को छुआ नहीं जाता।</li><li><strong>ऋण चुकाएँ</strong> — कुल शेष और अवधि का ब्याज, ताकि ऋण एक ही भुगतान में चुकता हो जाए।</li><li><strong>कुल देय</strong> — अभी बकाया मूलधन, ब्याज के बिना।</li><li><strong>विलंबित भुगतान</strong> — यह सिर्फ़ तब दिखता है जब बकाया किस्तें हों। अगर एक ही है, तो वही चुन लेता है; अगर कई हैं, तो आपको चुनने देता है कि कौन-सी वसूलनी हैं।</li><li><strong>विलंब शुल्क भुगतान</strong> — यह सिर्फ़ तब दिखता है जब ऋण पर जमा विलंब शुल्क हो; यह राशि और बकाया किस्तों की संख्या दिखाता है। यह ऋण का बैलेंस कम नहीं करता। देखें <a href="/help/articles/late-fees" class="help-article-link">विलंब शुल्क</a>।</li><li><strong>अन्य राशि</strong> — खुला फ़ील्ड। कुल शेष और ब्याज तक कोई भी संख्या लिखें।</li></ul>
<p class="help-article-p">अगर आप <strong>अन्य राशि</strong> में अवधि के ब्याज के बराबर या उससे ज़्यादा राशि लिखते हैं, तो LoanAdmin पूछता है <strong>क्या भुगतान में ब्याज शामिल है?</strong>: <strong>हां, ब्याज शामिल है</strong> या <strong>नहीं, केवल मूलधन</strong> चुनें। यह चुनाव बचे हुए शेष और कैलेंडर को बदलता है।</p>
<p class="help-article-p"><strong>तरीका</strong> में चिह्नित करें कि आपको भुगतान कैसे मिला: <strong>नकद</strong>, <strong>ट्रांसफ़र</strong> या <strong>कार्ड</strong>।</p>
<h2 class="help-article-h2">तारीख चुनें</h2>
<p class="help-article-p">तारीख चुनने वाला ऋण की शुरुआत से आज तक कोई भी तारीख चुनने देता है। यह तब काम आता है जब आपने कल वसूली की और दर्ज करना भूल गए — कल की तारीख डाल दें। भविष्य की तारीख वाले भुगतान की अनुमति नहीं है।</p>
<h2 class="help-article-h2">सहेजें और रसीद साझा करें</h2>
<p class="help-article-p">सहेजने पर हम चार विकल्प देते हैं:</p>
<ul class="help-article-ul"><li><strong>WhatsApp</strong> — आपके फ़ोन का शेयर मेनू खोलता है, जिसमें रसीद PDF के रूप में और रसीद का टेक्स्ट होता है। WhatsApp और अपने ग्राहक की चैट चुनें।</li><li><strong>साझा करें</strong> — सिस्टम की शेयर शीट (ईमेल, SMS, ड्राइव आदि)।</li><li><strong>प्रिंट करें</strong> — अगर आपका ब्लूटूथ थर्मल प्रिंटर कनेक्ट है, तो रसीद उस पर प्रिंट होती है; नहीं तो रसीद के PDF का प्रिंट खुलता है।</li><li><strong>छोड़ें</strong> — साझा किए बिना बंद करता है।</li></ul>
<p class="help-article-p">आप कुछ भी चुनें, भुगतान सहेजा जा चुका होता है। साझा करने का चरण वैकल्पिक है।</p>
<h2 class="help-article-h2">सहेजने के बाद</h2>
<p class="help-article-p">आप भुगतान टैब या ऋण विवरण पर लौटते हैं (जहाँ से आए थे)। ऋण का बकाया शेष, आख़िरी भुगतान वाली पंक्ति और कैलेंडर अपडेट हो जाते हैं। अगर भुगतान से ऋण बंद हो गया (शेष शून्य), तो ऋण टैब में ऋण सक्रिय से निष्क्रिय में चला जाता है।</p>
<h2 class="help-article-h2">हम क्या नहीं माँगते</h2>
<ul class="help-article-ul"><li><strong>कई ऋणों में बँटा भुगतान नहीं</strong> — एक भुगतान एक ही ऋण का होता है। अगर ग्राहक एक साथ दो ऋणों का भुगतान करता है, तो दो भुगतान दर्ज करें।</li></ul>
<h2 class="help-article-h2">संबंधित</h2>
<ul class="help-article-ul"><li><a href="/help/articles/creating-loan" class="help-article-link">ऋण बनाना</a></li><li><a href="/help/articles/loan-detail" class="help-article-link">ऋण विवरण</a></li><li><a href="/help/articles/payment-calculation" class="help-article-link">भुगतान गणना में अंतर</a></li><li><a href="/help/articles/late-fees" class="help-article-link">विलंब शुल्क</a></li></ul>

<h1 class="help-article-h1">Receber um pagamento</h1>
<h2 class="help-article-h2">Por onde começar</h2>
<p class="help-article-p">Os pagamentos são sempre registrados em um empréstimo específico. Duas entradas:</p>
<ul class="help-article-ul"><li><strong>Aba Pagamentos</strong> — mostra os pagamentos programados para hoje, amanhã e os vencidos, de todos os seus clientes. Toque em um para ir direto ao fluxo de cobrança.</li><li><strong>Detalhe do Empréstimo</strong> — toque no cartão do empréstimo e escolha <strong>Receber Pagamento</strong> no menu.</li></ul>
<p class="help-article-p">Os dois caminhos abrem o mesmo formulário.</p>
<h2 class="help-article-h2">Escolha um valor</h2>
<p class="help-article-p">O formulário não pede que você digite o valor do zero. Em <strong>O que está pagando</strong> ele oferece opções conforme o estado do empréstimo:</p>
<ul class="help-article-ul"><li><strong>Pagamento de Parcela</strong> — a parcela programada do período, marcada como <strong>Sugerido</strong>. É a opção mais comum.</li><li><strong>Só juros</strong> — só a parte dos juros. O capital não é tocado.</li><li><strong>Quitar empréstimo</strong> — o saldo total mais os juros do período, para quitar o empréstimo em um único pagamento.</li><li><strong>Total Devido</strong> — o capital atualmente pendente, sem juros.</li><li><strong>Pagamentos Atrasados</strong> — só aparece se houver parcelas vencidas. Se houver só uma, ele a seleciona; se houver várias, deixa você escolher quais cobrar.</li><li><strong>Pagamento de Multa</strong> — só aparece se o empréstimo tiver multa acumulada; mostra o valor e quantas parcelas estão vencidas. Não reduz o saldo do empréstimo. Veja <a href="/help/articles/late-fees" class="help-article-link">Multa por atraso</a>.</li><li><strong>Outro valor</strong> — campo livre. Digite qualquer número até o saldo total mais os juros.</li></ul>
<p class="help-article-p">Se você digitar em <strong>Outro valor</strong> uma quantia igual ou maior que os juros do período, o LoanAdmin pergunta <strong>O Pagamento Inclui Juros?</strong>: escolha <strong>Sim, Inclui Juros</strong> ou <strong>Não, Apenas Principal</strong>. Essa escolha muda o saldo restante e o calendário.</p>
<p class="help-article-p">Em <strong>Método</strong> marque como você recebeu: <strong>Dinheiro</strong>, <strong>Transferência</strong> ou <strong>Cartão</strong>.</p>
<h2 class="help-article-h2">Escolha a data</h2>
<p class="help-article-p">O seletor de data deixa você escolher qualquer data desde o início do empréstimo até hoje. Útil quando você cobrou ontem e esqueceu de registrar — coloque a data de ontem. Não são permitidos pagamentos com data futura.</p>
<h2 class="help-article-h2">Salve e compartilhe o recibo</h2>
<p class="help-article-p">Ao salvar, oferecemos quatro opções:</p>
<ul class="help-article-ul"><li><strong>WhatsApp</strong> — abre o menu de compartilhamento do seu telefone com o recibo em PDF e o texto do recibo. Escolha o WhatsApp e a conversa do seu cliente.</li><li><strong>Compartilhar</strong> — folha de compartilhamento do sistema (e-mail, SMS, drive etc.).</li><li><strong>Imprimir</strong> — se você tiver uma impressora térmica Bluetooth conectada, imprime o recibo nela; se não, abre a impressão do recibo em PDF.</li><li><strong>Pular</strong> — fecha sem compartilhar.</li></ul>
<p class="help-article-p">Qualquer que seja a escolha, o pagamento já ficou salvo. O passo de compartilhar é opcional.</p>
<h2 class="help-article-h2">Depois de salvar</h2>
<p class="help-article-p">Você volta à aba Pagamentos ou ao detalhe do empréstimo (de onde veio). O saldo pendente do empréstimo, a linha do último pagamento e o calendário são atualizados. Se o pagamento fechou o empréstimo (saldo zero), o empréstimo passa de Ativo para Inativo na aba Empréstimos.</p>
<h2 class="help-article-h2">O que NÃO pedimos</h2>
<ul class="help-article-ul"><li><strong>Sem pagamentos divididos entre vários empréstimos</strong> — um pagamento pertence a um empréstimo. Se um cliente pagar dois empréstimos de uma vez, registre dois pagamentos.</li></ul>
<h2 class="help-article-h2">Relacionados</h2>
<ul class="help-article-ul"><li><a href="/help/articles/creating-loan" class="help-article-link">Criar um empréstimo</a></li><li><a href="/help/articles/loan-detail" class="help-article-link">Detalhe do empréstimo</a></li><li><a href="/help/articles/payment-calculation" class="help-article-link">Diferenças no cálculo de pagamentos</a></li><li><a href="/help/articles/late-fees" class="help-article-link">Multa por atraso</a></li></ul>

Paid Business plan (not in the trial): invite members by email, roles, seats (5 + 5), client assignment, budgets and what each role sees.

Team: invite people to work with you

Today's reminders card, Payments › Reminders, sending in a row. You send each message from your own WhatsApp; nothing is automatic.

Payment reminders on WhatsApp

Your home screen: portfolio gauges, active and recent loans, today's reminders and which cards to show.

The Dashboard

Pick the customer, loan type, rate and dates, review the summary and create the loan.

Creating a loan

Quick amount buttons, retroactive dates, and four ways to share the receipt.

Receiving a payment

The app's 8 reports and the web ones, where to find them and which plan opens each.

Reports overview

The Reports, Functions and Settings menu: what's in each, on phone, tablet and web.

Settings

Reset your password or verify your email from the login screen.

Login issues

For the person invited: accept the link, sign in with the invited email, switch between your account and the company.

Joining a team (collectors and members)

Active, Paid and Lost, customer rows, search by name and the list on the web.

Loan list

Where to find it (Profile → Reports), how to pick the dates, what every total means, and how to share or export it.

End of day report

The 6 optional steps after sign-up, how to skip or finish them later, and where to change each choice.

Account setup

See every payment on a loan, resend a receipt or delete a payment.

Payment history

Update your name, company, and contact information.

Your profile

What to do when changes aren't appearing across devices.

Sync problems

One reading when a collector confirms a payment, consent first, optional, who sees it and 90-day retention.

Location when collecting (GPS)

Header plus one card per loan — balance, schedule, mora. Actions live in the menu.

Loan detail

Add customers from Clients, while creating a loan or from your contacts, with photos and optional details.

Add a customer

Send a receipt after each payment, or resend it later from the payment history.

Sending receipts

Why a schedule or balance might differ from your expectation.

Payment calculation differences

Professional and Business: cash on hand, capital on the street, monthly profit, automatic and manual movements, printing.

Capital: your cash book

60-day trial with everything in Business (except Team), what Essential, Professional and Business include, how to subscribe and cancel.

Plans and free trial

Your customers with their contact info, loans and balance.

Customer list report

Where to see a loan's amortization schedule and how to read each column.

Amortization schedule

Connect a thermal printer, run a test and choose what the receipt prints.

Bluetooth printer setup

See and change your plan, who charges you, restore purchases and what to do if you paid but don't see your plan.

Subscription and billing

How to update on iOS and Android, turn on automatic updates, check your current version, and what to do when no update appears.

Updating the app

Quick guide: pick or add the customer, fill in the loan details, review the summary and create it.

Create your first loan

The payments that should come in, to plan your collections.

Expected payments report

See who did what and when: logged actions, filters and who can see it (web only).

Team activity

How late fees are calculated, turning them on per loan, collecting them with Late Fee Payment, and automatic late fees.

Late fees (mora)

Set a loan to Daily frequency, build a per-day schedule, and collect on a fixed route.

Daily payment loans

Real-time backup to Firebase, manual exports, and restore.

Backup and restore

The metrics that summarize how your loan portfolio is doing.

Loan performance report

What works without internet (viewing loaded data, scheduled reminders) and what needs a connection: creating loans, recording payments, reports and more.

Using LoanAdmin offline

The What's new window after updating, how to see it again in Settings › About, LoanAdmin announcements, and release notes on the web.

Where to see what's new in the app

Attach photos and PDFs to each loan: plan limits, viewing, deleting and Team.

Loan documents and photos

Payment list report

See where your account is signed in and sign out a device.

Device management

See each day's collections in the Payment Calendar and set work days and holidays so due dates move to a work day (Essential, Professional and Business).

Payment calendar and work days

Sign in at loanadmin.app with the same account (Business plan), what's in the web dashboard, Excel exports, managing your Team, and what's different from the phone.

Using LoanAdmin on the web

Same account, migrating data from the previous iPhone version, restoring backups safely, and what to include in a ticket if something is still missing.

I updated the app and can't see my loans or customers

Loan photos go in Loan Documents; customer photos go on the customer's record.

Attaching photos

Business, on loanadmin.app: a customer's complete file and the Loan movements report, and what each file contains.

Export to Excel (web)

Delete your account from the app or the web, what gets deleted, how to cancel your store subscription, and how to request deletion by email.

How to delete your account and your data

LoanAdmin keeps the record of your loans and payments. It doesn't move money, process your customers' payments or connect to M-Pesa, banks or wallets.

What LoanAdmin does and doesn't do

How Overdue, Today and Tomorrow are calculated (frequency, preferred day, work calendar) and the five usual reasons a payment is missing.

A payment doesn't show up as pending or due tomorrow

Update, check your connection and restart the app; what to know before uninstalling; why stores don't allow going back to an older version; and when to open a ticket.

The app is slow or I want the previous version

How the Request my data button works, what the copy contains, and how long we keep your clients, loans, payments and collection locations.

Requesting a copy of your data and how long we keep it

Mark a loan as lost, what changes in your balances, the Lost Loans summary, and how to reactivate or permanently delete a lost loan.

Lost or uncollectible loans

What the Late Fee Report and the Balance Report show, which plans include them, how to open them, and the Overdue Loans and Balance reports on the web.

Late fee and balance reports

Choose the receipt fields, show the installment total, add your business name and logo, and understand the receipt language.

Receipt settings

Lock the app with Face ID, fingerprint or a PIN, choose the lock time, what happens after 3 failed attempts, device limits per plan and web session timeout.

PIN, fingerprint or Face ID and automatic lock

What you can edit on a client or a loan, how deleting sends it to the trash for 30 days, Undo, and how to restore it (Team › Trash on the web with Business).

Editing or deleting clients and loans, and the trash

What each dashboard figure means, how to choose widgets, and what Capital shows on Professional and Business: cash on hand, capital on the street and monthly profit.

Where to see your totals: amount lent, interest and capital on the street

Choose your currencies and primary currency (2, 3 or 5 per plan), how multi-currency totals and decimals work, change the language, and what your country is used for.

Currencies, language and country

Monthly vs per-period rate, Fixed Interest vs Amortized vs Open-ended Note, receipt installment numbering, and why the balance differs from installments left.

Installments and interest: how LoanAdmin calculates them

Generate, share or print the Loan Report and choose what the loan summary includes.

The loan PDF report

Set collection reminders (time and advance notice), the other notifications LoanAdmin sends, the inbox, and what to check when notifications don't arrive.

Notifications and the notification inbox

Choose how the rate is read, installment rounding, which loan types you see and the default late fee.

Loan settings

What each metric means, how the 300–850 score is calculated, currency filter and export.

Web reports: Loan Portfolio and Credit Risk

What your Loyalty account keeps, why new features aren't included, and how to move to a plan without losing your data.

I already paid for the app (one-time purchase). What now?

A loan with no term: you charge each period's interest on the balance and extra payments reduce the principal.

Open-ended Note

Open a ticket, what your plan includes, attaching images on the web, AI-first replies, alerts and closing.

Contact support (tickets)

Plan Business pagado (no está en la prueba): invita por correo, roles, asientos (5 + 5), asignación de clientes, presupuestos y qué ve cada rol.

Colaboradores: invita a otras personas a trabajar contigo

Tarjeta Recordatorios de hoy, Pagos › Recordatorios, envío en serie. Tú envías cada mensaje desde tu WhatsApp; nada es automático.

Recordatorios de cobro por WhatsApp

Tu pantalla de inicio: indicadores de cartera, préstamos activos y recientes, recordatorios del día y qué tarjetas ver.

El Dashboard

Elige al cliente, el tipo de préstamo, la tasa y las fechas, revisa el resumen y crea el préstamo.

Crear un préstamo

Botones rápidos de monto, fechas retroactivas y cuatro formas de compartir el recibo.

Recibir un pago

Los 8 reportes de la app y los de la web, dónde están y qué plan abre cada uno.

Reportes (general)

El menú Reportes, Funciones y Ajustes: qué hay en cada uno, en el teléfono, la tablet y la web.

Ajustes

Restablece tu contraseña o verifica tu correo desde la pantalla de inicio de sesión.

Problemas para iniciar sesión

Para quien recibe la invitación: acepta el enlace, entra con el correo invitado y cambia entre tu cuenta y la empresa.

Unirte como colaborador (cobradores y otros roles)

Activos, Saldados y Perdidos, filas por cliente, búsqueda por nombre y la lista en la web.

Lista de préstamos

Dónde encontrarlo (Perfil → Reportes), cómo elegir las fechas, qué significa cada total y cómo compartirlo o exportarlo.

Reporte Fin del día

Los 6 pasos opcionales tras crear tu cuenta, cómo omitirlos o terminarlos después y dónde cambiar cada cosa.

Configuración de la cuenta

Mira cada pago de un préstamo, reenvía un recibo o elimina un pago.

Historial de pagos

Actualiza tu nombre, empresa y datos de contacto.

Tu perfil

Qué hacer cuando los cambios no aparecen en todos los dispositivos.

Problemas de sincronización

Una sola lectura al confirmar el pago, consentimiento primero, opcional, quién la ve y retención de 90 días.

Ubicación al cobrar (GPS)

Encabezado más una tarjeta por préstamo — saldo, calendario, mora. Las acciones están en el menú.

Detalle del préstamo

Agrega clientes desde Clientes, al crear un préstamo o desde tus contactos, con fotos y datos opcionales.

Agregar un cliente

Envía el recibo después de cada pago o reenvíalo más tarde desde el historial.

Enviar recibos

Por qué un calendario o saldo puede diferir de lo que esperabas.

Diferencias en cálculo de pagos

Professional y Business: efectivo disponible, capital en la calle, ganancia del mes, movimientos automáticos y manuales, imprimir.

Capital: tu libro de caja

Prueba de 60 días con todo Business (excepto Colaboradores), qué incluyen Essential, Professional y Business, cómo suscribirte y cancelar.

Planes y prueba gratis

Tus clientes con su contacto, préstamos y saldo.

Reporte de lista de clientes

Dónde ver la tabla de amortización de un préstamo y cómo leer cada columna.

Tabla de amortización

Conecta una impresora térmica, haz una prueba y elige qué imprime el recibo.

Configurar impresora Bluetooth

Ver y cambiar tu plan, quién te cobra, restaurar compras y qué hacer si pagaste y no ves tu plan.

Suscripción y facturación

Cómo actualizar en iOS y Android, activar las actualizaciones automáticas, ver tu versión actual y qué hacer si no aparece la actualización.

Actualizar la app

Guía rápida: elige o agrega al cliente, llena los datos del préstamo, revisa el resumen y créalo.

Crea tu primer préstamo

Los pagos que deberían entrar, para planificar tus cobros.

Reporte de pagos esperados

Quién hizo qué y cuándo: acciones registradas, filtros y quién la ve (solo web).

Actividad de colaboradores

Cómo se calcula la mora, cómo activarla por préstamo, cobrarla con Pago de Mora y usar la mora automática.

Recargos por mora

Pon un préstamo en frecuencia Diaria, arma un calendario por día y cobra en una ruta fija.

Préstamos con pagos diarios

Respaldo en tiempo real a Firebase, exportaciones manuales y restauración.

Respaldo y restauración

Las métricas que resumen cómo va tu cartera de préstamos.

Reporte de desempeño de préstamos

Qué funciona sin internet (consultar lo ya cargado, recordatorios programados) y qué necesita conexión: crear préstamos, registrar pagos, reportes y más.

Receiving a payment

Where to start

Pick an amount

Pick the date

Save and share a receipt

After saving

What we don't ask for

Related

Related articles

Payment reminders on WhatsApp

Payment history

Sending receipts