Troubleshooting

Fix common issues around login, sync, and calculations.

• Troubleshooting

  Login issues

  Reset your password or verify your email from the login screen.

  3 min readRead
• Troubleshooting

  Sync problems

  What to do when changes aren't appearing across devices.

  3 min readRead
• Troubleshooting

  Payment calculation differences

  Why a schedule or balance might differ from your expectation.

  4 min readRead
• Troubleshooting

  Updating the app

  How to update on iOS and Android, turn on automatic updates, check your current version, and what to do when no update appears.

  3 min readRead
• Troubleshooting

  Using LoanAdmin offline

  What works without internet (viewing loaded data, scheduled reminders) and what needs a connection: creating loans, recording payments, reports and more.

  3 min readRead
• Troubleshooting

  I updated the app and can't see my loans or customers

  Same account, migrating data from the previous iPhone version, restoring backups safely, and what to include in a ticket if something is still missing.

  5 min readRead
• Troubleshooting

  The app is slow or I want the previous version

  Update, check your connection and restart the app; what to know before uninstalling; why stores don't allow going back to an older version; and when to open a ticket.

  3 min readRead