Sync problems
Your LoanAdmin data lives in your account on our servers, and every device you sign in to reads from there. When a device shows different numbers, or something you recorded doesn't appear, it's almost always one of the reasons below.
1. Check the connection
In version 4.10 most actions talk to our servers as they happen. These need internet and tell you when it's missing:
- creating a loan (the app checks the connection first, so the first due date is calculated correctly; your form is kept so you can retry);
- generating reports;
- creating or restoring a backup;
- recording payments while you work inside a company as a team member ("No connection: the payment will be recorded once you have signal again").
When the app is offline, some screens show an Offline Mode label. If an action shows a connection message, it wasn't completed: get signal (or switch between Wi-Fi and mobile data) and try again.
2. Refresh the screen
On the Dashboard, pull down to refresh. If a list still looks old, close the app completely and open it again.
3. Make sure it's the same account — and the same company
- Open the menu (☰): your name and email are at the top. Compare them on both devices. Two accounts (for example, one created with Google and one with email and password) have separate data.
- Team: if you belong to someone else's company, you can be working in Your account or in that company. Each one shows different customers and loans. Open the menu (☰) → Switch company and choose the right one. The menu shows the company you're in and your role.
- Agents, collectors and viewers work with the customers assigned to them, so their collections list is shorter than the owner's — that's expected. See Team.
4. A device was signed out
If a device shows Session Closed, it was deactivated from another device (for example, to make room within your plan's device limit). Sign in again. See Devices and device limits.
5. Report totals look different from the screens
- Reports use the dates you pick. A payment recorded today with an earlier date (or the other way round) falls into the range of its transaction date.
- Amounts in different currencies are never converted or mixed, except in Loan Performance, which warns you with Mixed Currencies.
- Report details: Reports.
6. Update the app
Older versions can behave differently from the web and from devices that are up to date. Install the latest version on every device: Updating the app.
Still out of sync?
Open a ticket from Help & Support in the app menu. Tell us which devices are involved, what you expected to see, and attach a screenshot of each.