Updating the app
New LoanAdmin versions bring fixes, speed improvements and new features. Unless automatic updates are on, your phone won't install them by itself — so check now and then, especially before you write to support. The problem you're seeing may already be fixed in a newer version.
Check which version you're running
Do this first. Everything else on this page depends on knowing your current version.
- Phone: open the menu (☰) at the top-right of the Dashboard — the version (for example
v4.10.0) is at the bottom, next to Help & Support. You'll also find it at the bottom of Settings and in Settings → About. - Tablet: tap your photo on the Dashboard to open Profile. The version and build are at the bottom, for example
4.10.0(37): the first part is the version, the number in parentheses is the build. - Web app: open Settings → About.
Then open LoanAdmin in your app store. If the store offers a higher version than yours, an update is waiting.
What you need
LoanAdmin 4.10 needs iOS 16 or later on iPhone and iPad, and Android 9 or later on Android phones and tablets.
iPhone and iPad
- Open the App Store.
- Tap your profile picture in the top-right corner.
- Scroll down to the list of available updates.
- Find LoanAdmin and tap Update. Update All works too.
Quicker: search for LoanAdmin in the App Store. If the button next to it says Update instead of Open, tap it.
Android
- Open the Play Store.
- Tap your profile picture in the top-right corner.
- Tap Manage apps & device, then Updates available.
- Find LoanAdmin and tap Update.
Searching for LoanAdmin in the Play Store works too — the Update button appears on the listing whenever a newer version is available for your device.
Turn on automatic updates
- iOS: open the device Settings → App Store and turn on App Updates.
- Android: in the Play Store, tap your profile picture → Settings → Network preferences → Auto-update apps, and choose an option. To turn it on for LoanAdmin only, open its listing, tap the menu (⋮) in the top-right corner and enable auto-update.
On a limited mobile data plan, choose "over Wi-Fi only". You still get every version; it just waits for Wi-Fi.
The web app updates itself
There's nothing to install at loanadmin.app — you always load the current version. If a page still looks old right after a release, do a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac).
No update is showing
If the store shows Open rather than Update and you're sure you're behind, it's usually one of these:
- The rollout hasn't reached you yet. New versions can reach people gradually over a few days. Nothing is broken — it will appear on its own.
- Your device's system is too old. Stores only offer versions your system can run. Check the requirements above and look for a system update: Settings → General → Software Update on iOS, Settings → System → System update on Android.
- Storage is full. Updates need free space. Clear some room and try again.
- You're signed in to a different store account than the one that installed the app. Switch back to the original account.
- The store is showing old information. Close the App Store or Play Store completely, open it again and refresh.
What's new in each version
- App: Settings → About shows the latest new features. New features are also announced inside the app when they arrive.
- Web: Settings → About → Release Notes.
Still stuck?
Open a ticket from Help & Support in the app menu. Include your device model, your iOS or Android version and the LoanAdmin version shown in the menu — that's everything we need to tell you which version you should be on.