<h1 class="help-article-h1">The app is slow or I want the previous version</h1>
<p class="help-article-p">If LoanAdmin is slow, won&#39;t load, or you&#39;re not happy with the new version, here&#39;s what actually helps, in order, and when it&#39;s worth writing to us.</p>
<h2 class="help-article-h2">1. Update to the latest version</h2>
<p class="help-article-p">Many speed improvements and fixes arrive in updates. Check the App Store or Play Store for a newer version of LoanAdmin and update. Your current version is shown at the bottom of the menu (☰). Step by step in <a href="/help/articles/updating-the-app" class="help-article-link">Updating the app</a>.</p>
<h2 class="help-article-h2">2. Check your connection</h2>
<p class="help-article-p">The app brings your data from the cloud, so a weak connection makes everything feel slow. With no connection, the loan and customer lists show the <strong>Offline Mode</strong> notice: you can look up what was already loaded, but recording payments or creating loans needs a connection. Details in <a href="/help/articles/offline-mode" class="help-article-link">Using LoanAdmin offline</a>.</p>
<ul class="help-article-ul"><li>Try a different Wi-Fi network or mobile data.</li><li>In the <strong>Collections</strong> list (<strong>Payments</strong> tab), pull down to refresh.</li></ul>
<p class="help-article-p">If data looks different between two devices, see <a href="/help/articles/sync-problems" class="help-article-link">Sync problems</a>.</p>
<h2 class="help-article-h2">3. Close the app and open it again</h2>
<p class="help-article-p">Close it completely from your phone&#39;s app switcher and open it again. This fixes many screens that got stuck loading.</p>
<h2 class="help-article-h2">Before you uninstall, read this</h2>
<p class="help-article-p">Uninstalling and reinstalling rarely makes the app faster, and it can make you lose information:</p>
<ul class="help-article-ul"><li><strong>Data from the previous iPhone version:</strong> if you haven&#39;t migrated your data yet, it&#39;s stored only on that iPhone. If you delete the app, it&#39;s erased. See <a href="/help/articles/data-after-update" class="help-article-link">I updated the app and can&#39;t see my loans or customers</a>.</li></ul>
<p class="help-article-p">Your data saved in the cloud comes back when you sign in with the same account.</p>
<h2 class="help-article-h2">Can I go back to the previous version?</h2>
<p class="help-article-p">No. The App Store and Play Store only offer the latest version of LoanAdmin; they don&#39;t let you install an older one. If something in the new version doesn&#39;t work for you or is hard to find, tell us: we&#39;d rather fix it for everyone.</p>
<h2 class="help-article-h2">When to open a ticket</h2>
<p class="help-article-p">If after these steps the app is still slow or failing, open the menu (☰) › <strong>Settings</strong> › <strong>Help center</strong>, tap <strong>Tickets</strong> at the top and then <strong>Create ticket</strong>. Include:</p>
<ul class="help-article-ul"><li>The app version (at the bottom of the menu).</li><li>Your phone model and its iOS or Android version.</li><li>Which screen it happens on and since when.</li><li>Whether it happens on both Wi-Fi and mobile data.</li></ul>
<p class="help-article-p">If your account has no active plan and isn&#39;t Loyalty, the app doesn&#39;t let you open tickets: email <strong>support@loanadmin.app</strong> with the same details.</p>
<h2 class="help-article-h2">Related</h2>
<ul class="help-article-ul"><li><a href="/help/articles/updating-the-app" class="help-article-link">Updating the app</a></li><li><a href="/help/articles/sync-problems" class="help-article-link">Sync problems</a></li><li><a href="/help/articles/data-after-update" class="help-article-link">I updated the app and can&#39;t see my loans or customers</a></li></ul>

<h1 class="help-article-h1">La app está lenta o quiero la versión anterior</h1>
<p class="help-article-p">Si LoanAdmin va lento, no carga o la versión nueva no te convence, aquí tienes lo que sí funciona, en orden, y cuándo conviene escribirnos.</p>
<h2 class="help-article-h2">1. Actualiza a la última versión</h2>
<p class="help-article-p">Muchas mejoras de velocidad y correcciones llegan en actualizaciones. Revisa en la App Store o en la Play Store si hay una versión más nueva de LoanAdmin y actualiza. La versión que tienes aparece al final del menú (☰). Paso a paso en <a href="/help/articles/updating-the-app" class="help-article-link">Actualizar la app</a>.</p>
<h2 class="help-article-h2">2. Revisa tu conexión</h2>
<p class="help-article-p">La app trae tus datos de la nube, así que con una conexión débil todo se siente lento. Sin conexión, en las listas de préstamos y clientes aparece el aviso <strong>Modo Sin Conexión</strong>: puedes consultar lo que ya estaba cargado, pero registrar pagos o crear préstamos necesita conexión. Detalles en <a href="/help/articles/offline-mode" class="help-article-link">Usar LoanAdmin sin conexión</a>.</p>
<ul class="help-article-ul"><li>Prueba con otra red Wi-Fi o con datos móviles.</li><li>En la lista de <strong>Cobros</strong> (pestaña <strong>Pagos</strong>), desliza hacia abajo para recargar.</li></ul>
<p class="help-article-p">Si los datos se ven distintos entre dos dispositivos, mira <a href="/help/articles/sync-problems" class="help-article-link">Problemas de sincronización</a>.</p>
<h2 class="help-article-h2">3. Cierra la app y vuelve a abrirla</h2>
<p class="help-article-p">Ciérrala por completo desde el selector de apps de tu teléfono y ábrela otra vez. Esto resuelve muchas pantallas que se quedaron cargando.</p>
<h2 class="help-article-h2">Antes de desinstalar, lee esto</h2>
<p class="help-article-p">Desinstalar y volver a instalar rara vez acelera la app, y puede hacerte perder información:</p>
<ul class="help-article-ul"><li><strong>Datos de la versión anterior de iPhone:</strong> si todavía no migraste tus datos, están guardados solo en ese iPhone. Si borras la app, se borran. Ver <a href="/help/articles/data-after-update" class="help-article-link">Actualicé la app y no veo mis préstamos o clientes</a>.</li></ul>
<p class="help-article-p">Tus datos guardados en la nube vuelven cuando inicias sesión con la misma cuenta.</p>
<h2 class="help-article-h2">¿Puedo volver a la versión anterior?</h2>
<p class="help-article-p">No. La App Store y la Play Store solo ofrecen la versión más reciente de LoanAdmin; no permiten instalar una versión anterior. Si algo de la versión nueva no te funciona o te cuesta encontrarlo, cuéntanos: preferimos arreglarlo para todos.</p>
<h2 class="help-article-h2">Cuándo abrir un ticket</h2>
<p class="help-article-p">Si después de estos pasos la app sigue lenta o falla, abre el menú (☰) › <strong>Ajustes</strong> › <strong>Centro de ayuda</strong>, toca <strong>Tickets</strong> en la parte superior y luego <strong>Crear ticket</strong>. Incluye:</p>
<ul class="help-article-ul"><li>La versión de la app (al final del menú).</li><li>El modelo de tu teléfono y su versión de iOS o Android.</li><li>En qué pantalla pasa y desde cuándo.</li><li>Si pasa con Wi-Fi y con datos móviles.</li></ul>
<p class="help-article-p">Si tu cuenta no tiene un plan activo ni es Loyalty, la app no permite abrir tickets: escríbenos a <strong>support@loanadmin.app</strong> con los mismos datos.</p>
<h2 class="help-article-h2">Relacionados</h2>
<ul class="help-article-ul"><li><a href="/help/articles/updating-the-app" class="help-article-link">Actualizar la app</a></li><li><a href="/help/articles/sync-problems" class="help-article-link">Problemas de sincronización</a></li><li><a href="/help/articles/data-after-update" class="help-article-link">Actualicé la app y no veo mis préstamos o clientes</a></li></ul>

<h1 class="help-article-h1">L&#39;application est lente ou je veux l&#39;ancienne version</h1>
<p class="help-article-p">Si LoanAdmin est lent, ne charge pas, ou si la nouvelle version ne vous convient pas, voici ce qui aide vraiment, dans l&#39;ordre, et quand il vaut mieux nous écrire.</p>
<h2 class="help-article-h2">1. Mettez à jour vers la dernière version</h2>
<p class="help-article-p">Beaucoup d&#39;améliorations de vitesse et de corrections arrivent avec les mises à jour. Vérifiez sur l&#39;App Store ou le Play Store s&#39;il existe une version plus récente de LoanAdmin et mettez à jour. Votre version actuelle s&#39;affiche en bas du menu (☰). Étape par étape dans <a href="/help/articles/updating-the-app" class="help-article-link">Mettre à jour l&#39;application</a>.</p>
<h2 class="help-article-h2">2. Vérifiez votre connexion</h2>
<p class="help-article-p">L&#39;application récupère vos données depuis le cloud : avec une connexion faible, tout semble lent. Sans connexion, les listes de prêts et de clients affichent l&#39;avis <strong>Mode Hors Ligne</strong> : vous pouvez consulter ce qui était déjà chargé, mais enregistrer des paiements ou créer des prêts nécessite une connexion. Détails dans <a href="/help/articles/offline-mode" class="help-article-link">Utiliser LoanAdmin hors connexion</a>.</p>
<ul class="help-article-ul"><li>Essayez un autre réseau Wi-Fi ou les données mobiles.</li><li>Dans la liste <strong>Encaissements</strong> (onglet <strong>Paiements</strong>), faites glisser vers le bas pour actualiser.</li></ul>
<p class="help-article-p">Si les données diffèrent entre deux appareils, consultez <a href="/help/articles/sync-problems" class="help-article-link">Problèmes de synchronisation</a>.</p>
<h2 class="help-article-h2">3. Fermez l&#39;application et rouvrez-la</h2>
<p class="help-article-p">Fermez-la complètement depuis le sélecteur d&#39;applications de votre téléphone, puis rouvrez-la. Cela règle de nombreux écrans bloqués en chargement.</p>
<h2 class="help-article-h2">Avant de désinstaller, lisez ceci</h2>
<p class="help-article-p">Désinstaller puis réinstaller accélère rarement l&#39;application, et peut vous faire perdre des informations :</p>
<ul class="help-article-ul"><li><strong>Données de l&#39;ancienne version iPhone :</strong> si vous n&#39;avez pas encore migré vos données, elles ne sont enregistrées que sur cet iPhone. Si vous supprimez l&#39;application, elles sont effacées. Voir <a href="/help/articles/data-after-update" class="help-article-link">J&#39;ai mis à jour l&#39;application et je ne vois plus mes prêts ni mes clients</a>.</li></ul>
<p class="help-article-p">Vos données enregistrées dans le cloud reviennent lorsque vous vous connectez avec le même compte.</p>
<h2 class="help-article-h2">Puis-je revenir à l&#39;ancienne version ?</h2>
<p class="help-article-p">Non. L&#39;App Store et le Play Store ne proposent que la version la plus récente de LoanAdmin ; ils ne permettent pas d&#39;installer une version antérieure. Si quelque chose dans la nouvelle version ne fonctionne pas pour vous ou est difficile à trouver, dites-le-nous : nous préférons le corriger pour tout le monde.</p>
<h2 class="help-article-h2">Quand ouvrir un ticket</h2>
<p class="help-article-p">Si après ces étapes l&#39;application reste lente ou plante, ouvrez le menu (☰) › <strong>Réglages</strong> › <strong>Centre d&#39;aide</strong>, touchez <strong>Tickets</strong> en haut de l&#39;écran, puis <strong>Créer un ticket</strong>. Indiquez :</p>
<ul class="help-article-ul"><li>La version de l&#39;application (en bas du menu).</li><li>Le modèle de votre téléphone et sa version d&#39;iOS ou d&#39;Android.</li><li>L&#39;écran concerné et depuis quand.</li><li>Si cela arrive en Wi-Fi et en données mobiles.</li></ul>
<p class="help-article-p">Si votre compte n&#39;a pas de forfait actif et n&#39;est pas Loyalty, l&#39;application ne permet pas d&#39;ouvrir de ticket : écrivez à <strong>support@loanadmin.app</strong> avec les mêmes informations.</p>
<h2 class="help-article-h2">Articles liés</h2>
<ul class="help-article-ul"><li><a href="/help/articles/updating-the-app" class="help-article-link">Mettre à jour l&#39;application</a></li><li><a href="/help/articles/sync-problems" class="help-article-link">Problèmes de synchronisation</a></li><li><a href="/help/articles/data-after-update" class="help-article-link">J&#39;ai mis à jour l&#39;application et je ne vois plus mes prêts ni mes clients</a></li></ul>

<h1 class="help-article-h1">ऐप धीमा है या मुझे पिछला संस्करण चाहिए</h1>
<p class="help-article-p">अगर LoanAdmin धीमा है, लोड नहीं होता, या नया संस्करण आपको पसंद नहीं आया, तो यहाँ क्रम से वे कदम हैं जो सच में मदद करते हैं, और यह भी कि हमें कब लिखना चाहिए।</p>
<h2 class="help-article-h2">1. नवीनतम संस्करण पर अपडेट करें</h2>
<p class="help-article-p">गति में कई सुधार और गड़बड़ियों के समाधान अपडेट के साथ आते हैं। App Store या Play Store में देखें कि LoanAdmin का नया संस्करण है या नहीं, और अपडेट करें। आपका मौजूदा संस्करण मेनू (☰) के नीचे दिखता है। पूरे चरण <a href="/help/articles/updating-the-app" class="help-article-link">ऐप अपडेट करना</a> में हैं।</p>
<h2 class="help-article-h2">2. अपना कनेक्शन जाँचें</h2>
<p class="help-article-p">ऐप आपका डेटा क्लाउड से लाता है, इसलिए कमज़ोर कनेक्शन में सब कुछ धीमा लगता है। कनेक्शन न होने पर ऋण और ग्राहकों की सूचियों में <strong>ऑफ़लाइन मोड</strong> सूचना दिखती है: पहले से लोड हुई जानकारी आप देख सकते हैं, लेकिन भुगतान दर्ज करने या ऋण बनाने के लिए कनेक्शन चाहिए। विवरण <a href="/help/articles/offline-mode" class="help-article-link">बिना इंटरनेट LoanAdmin का इस्तेमाल</a> में देखें।</p>
<ul class="help-article-ul"><li>कोई दूसरा Wi-Fi नेटवर्क या मोबाइल डेटा आज़माएँ।</li><li><strong>वसूली</strong> सूची (<strong>भुगतान</strong> टैब) में रीफ़्रेश करने के लिए नीचे की ओर खींचें।</li></ul>
<p class="help-article-p">अगर दो डिवाइस पर डेटा अलग दिखता है, तो <a href="/help/articles/sync-problems" class="help-article-link">सिंक की समस्याएँ</a> देखें।</p>
<h2 class="help-article-h2">3. ऐप बंद करके फिर से खोलें</h2>
<p class="help-article-p">फ़ोन के ऐप स्विचर से ऐप को पूरी तरह बंद करें और फिर से खोलें। इससे लोड होते-होते अटकी कई स्क्रीन ठीक हो जाती हैं।</p>
<h2 class="help-article-h2">अनइंस्टॉल करने से पहले यह पढ़ें</h2>
<p class="help-article-p">ऐप हटाकर फिर से इंस्टॉल करने से ऐप शायद ही तेज़ होता है, और इससे जानकारी खो सकती है:</p>
<ul class="help-article-ul"><li><strong>पिछले iPhone संस्करण का डेटा:</strong> अगर आपने अभी तक अपना डेटा माइग्रेट नहीं किया है, तो वह सिर्फ़ उसी iPhone में सहेजा है। ऐप हटाने पर वह मिट जाता है। देखें <a href="/help/articles/data-after-update" class="help-article-link">मैंने ऐप अपडेट किया और मुझे अपने ऋण या ग्राहक नहीं दिख रहे</a>।</li></ul>
<p class="help-article-p">क्लाउड में सहेजा गया आपका डेटा उसी खाते से लॉगिन करने पर वापस आ जाता है।</p>
<h2 class="help-article-h2">क्या मैं पिछले संस्करण पर लौट सकता हूँ?</h2>
<p class="help-article-p">नहीं। App Store और Play Store सिर्फ़ LoanAdmin का नवीनतम संस्करण देते हैं; वे पुराना संस्करण इंस्टॉल करने की अनुमति नहीं देते। अगर नए संस्करण में कुछ आपके लिए काम नहीं करता या ढूँढना मुश्किल है, तो हमें बताएं: हम उसे सबके लिए ठीक करना पसंद करेंगे।</p>
<h2 class="help-article-h2">टिकट कब खोलें</h2>
<p class="help-article-p">अगर इन कदमों के बाद भी ऐप धीमा है या गड़बड़ करता है, तो मेनू (☰) › <strong>सेटिंग्स</strong> › <strong>सहायता केंद्र</strong> खोलें, ऊपर <strong>टिकट</strong> पर टैप करें और फिर <strong>टिकट बनाएं</strong> पर। ये जानकारी दें:</p>
<ul class="help-article-ul"><li>ऐप का संस्करण (मेनू के नीचे)।</li><li>आपके फ़ोन का मॉडल और उसका iOS या Android संस्करण।</li><li>यह किस स्क्रीन पर होता है और कब से।</li><li>क्या यह Wi-Fi और मोबाइल डेटा दोनों पर होता है।</li></ul>
<p class="help-article-p">अगर आपके खाते में कोई सक्रिय प्लान नहीं है और वह Loyalty भी नहीं है, तो ऐप टिकट खोलने की अनुमति नहीं देता: यही जानकारी के साथ <strong>support@loanadmin.app</strong> पर लिखें।</p>
<h2 class="help-article-h2">संबंधित लेख</h2>
<ul class="help-article-ul"><li><a href="/help/articles/updating-the-app" class="help-article-link">ऐप अपडेट करना</a></li><li><a href="/help/articles/sync-problems" class="help-article-link">सिंक की समस्याएँ</a></li><li><a href="/help/articles/data-after-update" class="help-article-link">मैंने ऐप अपडेट किया और मुझे अपने ऋण या ग्राहक नहीं दिख रहे</a></li></ul>

<h1 class="help-article-h1">O app está lento ou quero a versão anterior</h1>
<p class="help-article-p">Se o LoanAdmin está lento, não carrega ou a versão nova não convenceu você, aqui está o que realmente ajuda, em ordem, e quando vale a pena falar com a gente.</p>
<h2 class="help-article-h2">1. Atualize para a última versão</h2>
<p class="help-article-p">Muitas melhorias de velocidade e correções chegam nas atualizações. Veja na App Store ou na Play Store se há uma versão mais nova do LoanAdmin e atualize. A versão que você tem aparece no final do menu (☰). Passo a passo em <a href="/help/articles/updating-the-app" class="help-article-link">Atualizar o app</a>.</p>
<h2 class="help-article-h2">2. Confira sua conexão</h2>
<p class="help-article-p">O app traz seus dados da nuvem, então com uma conexão fraca tudo parece lento. Sem conexão, as listas de empréstimos e clientes mostram o aviso <strong>Modo Offline</strong>: você pode consultar o que já estava carregado, mas registrar pagamentos ou criar empréstimos precisa de conexão. Detalhes em <a href="/help/articles/offline-mode" class="help-article-link">Usar o LoanAdmin sem conexão</a>.</p>
<ul class="help-article-ul"><li>Teste outra rede Wi-Fi ou os dados móveis.</li><li>Na lista de <strong>Cobranças</strong> (aba <strong>Pagamentos</strong>), deslize para baixo para recarregar.</li></ul>
<p class="help-article-p">Se os dados aparecem diferentes entre dois aparelhos, veja <a href="/help/articles/sync-problems" class="help-article-link">Problemas de sincronização</a>.</p>
<h2 class="help-article-h2">3. Feche o app e abra de novo</h2>
<p class="help-article-p">Feche-o por completo pelo seletor de apps do telefone e abra de novo. Isso resolve muitas telas que ficaram carregando.</p>
<h2 class="help-article-h2">Antes de desinstalar, leia isto</h2>
<p class="help-article-p">Desinstalar e reinstalar raramente deixa o app mais rápido, e pode fazer você perder informações:</p>
<ul class="help-article-ul"><li><strong>Dados da versão anterior do iPhone:</strong> se você ainda não migrou seus dados, eles estão guardados só nesse iPhone. Se apagar o app, eles são apagados. Veja <a href="/help/articles/data-after-update" class="help-article-link">Atualizei o app e não vejo meus empréstimos ou clientes</a>.</li></ul>
<p class="help-article-p">Seus dados salvos na nuvem voltam quando você entra com a mesma conta.</p>
<h2 class="help-article-h2">Posso voltar para a versão anterior?</h2>
<p class="help-article-p">Não. A App Store e a Play Store só oferecem a versão mais recente do LoanAdmin; não permitem instalar uma versão anterior. Se algo da versão nova não funciona para você ou é difícil de encontrar, conte para a gente: preferimos corrigir para todos.</p>
<h2 class="help-article-h2">Quando abrir um ticket</h2>
<p class="help-article-p">Se depois desses passos o app continua lento ou com falhas, abra o menu (☰) › <strong>Ajustes</strong> › <strong>Central de ajuda</strong>, toque em <strong>Tickets</strong> na parte de cima e depois em <strong>Criar ticket</strong>. Inclua:</p>
<ul class="help-article-ul"><li>A versão do app (no final do menu).</li><li>O modelo do seu telefone e a versão do iOS ou Android.</li><li>Em qual tela acontece e desde quando.</li><li>Se acontece no Wi-Fi e nos dados móveis.</li></ul>
<p class="help-article-p">Se sua conta não tem um plano ativo e não é Loyalty, o app não permite abrir tickets: escreva para <strong>support@loanadmin.app</strong> com os mesmos dados.</p>
<h2 class="help-article-h2">Relacionados</h2>
<ul class="help-article-ul"><li><a href="/help/articles/updating-the-app" class="help-article-link">Atualizar o app</a></li><li><a href="/help/articles/sync-problems" class="help-article-link">Problemas de sincronização</a></li><li><a href="/help/articles/data-after-update" class="help-article-link">Atualizei o app e não vejo meus empréstimos ou clientes</a></li></ul>

Paid Business plan (not in the trial): invite members by email, roles, seats (5 + 5), client assignment, budgets and what each role sees.

Team: invite people to work with you

Today's reminders card, Payments › Reminders, sending in a row. You send each message from your own WhatsApp; nothing is automatic.

Payment reminders on WhatsApp

Your home screen: portfolio gauges, active and recent loans, today's reminders and which cards to show.

The Dashboard

Pick the customer, loan type, rate and dates, review the summary and create the loan.

Creating a loan

Quick amount buttons, retroactive dates, and four ways to share the receipt.

Receiving a payment

The app's 8 reports and the web ones, where to find them and which plan opens each.

Reports overview

The Reports, Functions and Settings menu: what's in each, on phone, tablet and web.

Settings

Reset your password or verify your email from the login screen.

Login issues

For the person invited: accept the link, sign in with the invited email, switch between your account and the company.

Joining a team (collectors and members)

Active, Paid and Lost, customer rows, search by name and the list on the web.

Loan list

Where to find it (Profile → Reports), how to pick the dates, what every total means, and how to share or export it.

End of day report

The 6 optional steps after sign-up, how to skip or finish them later, and where to change each choice.

Account setup

See every payment on a loan, resend a receipt or delete a payment.

Payment history

Update your name, company, and contact information.

Your profile

What to do when changes aren't appearing across devices.

Sync problems

One reading when a collector confirms a payment, consent first, optional, who sees it and 90-day retention.

Location when collecting (GPS)

Header plus one card per loan — balance, schedule, mora. Actions live in the menu.

Loan detail

Add customers from Clients, while creating a loan or from your contacts, with photos and optional details.

Add a customer

Send a receipt after each payment, or resend it later from the payment history.

Sending receipts

Why a schedule or balance might differ from your expectation.

Payment calculation differences

Professional and Business: cash on hand, capital on the street, monthly profit, automatic and manual movements, printing.

Capital: your cash book

60-day trial with everything in Business (except Team), what Essential, Professional and Business include, how to subscribe and cancel.

Plans and free trial

Your customers with their contact info, loans and balance.

Customer list report

Where to see a loan's amortization schedule and how to read each column.

Amortization schedule

Connect a thermal printer, run a test and choose what the receipt prints.

Bluetooth printer setup

See and change your plan, who charges you, restore purchases and what to do if you paid but don't see your plan.

Subscription and billing

How to update on iOS and Android, turn on automatic updates, check your current version, and what to do when no update appears.

Updating the app

Quick guide: pick or add the customer, fill in the loan details, review the summary and create it.

Create your first loan

The payments that should come in, to plan your collections.

Expected payments report

See who did what and when: logged actions, filters and who can see it (web only).

Team activity

How late fees are calculated, turning them on per loan, collecting them with Late Fee Payment, and automatic late fees.

Late fees (mora)

Set a loan to Daily frequency, build a per-day schedule, and collect on a fixed route.

Daily payment loans

Real-time backup to Firebase, manual exports, and restore.

Backup and restore

The metrics that summarize how your loan portfolio is doing.

Loan performance report

What works without internet (viewing loaded data, scheduled reminders) and what needs a connection: creating loans, recording payments, reports and more.

Using LoanAdmin offline

The What's new window after updating, how to see it again in Settings › About, LoanAdmin announcements, and release notes on the web.

Where to see what's new in the app

Attach photos and PDFs to each loan: plan limits, viewing, deleting and Team.

Loan documents and photos

Payment list report

See where your account is signed in and sign out a device.

Device management

See each day's collections in the Payment Calendar and set work days and holidays so due dates move to a work day (Essential, Professional and Business).

Payment calendar and work days

Sign in at loanadmin.app with the same account (Business plan), what's in the web dashboard, Excel exports, managing your Team, and what's different from the phone.

Using LoanAdmin on the web

Same account, migrating data from the previous iPhone version, restoring backups safely, and what to include in a ticket if something is still missing.

I updated the app and can't see my loans or customers

Loan photos go in Loan Documents; customer photos go on the customer's record.

Attaching photos

Business, on loanadmin.app: a customer's complete file and the Loan movements report, and what each file contains.

Export to Excel (web)

Delete your account from the app or the web, what gets deleted, how to cancel your store subscription, and how to request deletion by email.

How to delete your account and your data

LoanAdmin keeps the record of your loans and payments. It doesn't move money, process your customers' payments or connect to M-Pesa, banks or wallets.

What LoanAdmin does and doesn't do

How Overdue, Today and Tomorrow are calculated (frequency, preferred day, work calendar) and the five usual reasons a payment is missing.

A payment doesn't show up as pending or due tomorrow

Update, check your connection and restart the app; what to know before uninstalling; why stores don't allow going back to an older version; and when to open a ticket.

The app is slow or I want the previous version

How the Request my data button works, what the copy contains, and how long we keep your clients, loans, payments and collection locations.

Requesting a copy of your data and how long we keep it

Mark a loan as lost, what changes in your balances, the Lost Loans summary, and how to reactivate or permanently delete a lost loan.

Lost or uncollectible loans

What the Late Fee Report and the Balance Report show, which plans include them, how to open them, and the Overdue Loans and Balance reports on the web.

Late fee and balance reports

Choose the receipt fields, show the installment total, add your business name and logo, and understand the receipt language.

Receipt settings

Lock the app with Face ID, fingerprint or a PIN, choose the lock time, what happens after 3 failed attempts, device limits per plan and web session timeout.

PIN, fingerprint or Face ID and automatic lock

What you can edit on a client or a loan, how deleting sends it to the trash for 30 days, Undo, and how to restore it (Team › Trash on the web with Business).

Editing or deleting clients and loans, and the trash

What each dashboard figure means, how to choose widgets, and what Capital shows on Professional and Business: cash on hand, capital on the street and monthly profit.

Where to see your totals: amount lent, interest and capital on the street

Choose your currencies and primary currency (2, 3 or 5 per plan), how multi-currency totals and decimals work, change the language, and what your country is used for.

Currencies, language and country

Monthly vs per-period rate, Fixed Interest vs Amortized vs Open-ended Note, receipt installment numbering, and why the balance differs from installments left.

Installments and interest: how LoanAdmin calculates them

Generate, share or print the Loan Report and choose what the loan summary includes.

The loan PDF report

Set collection reminders (time and advance notice), the other notifications LoanAdmin sends, the inbox, and what to check when notifications don't arrive.

Notifications and the notification inbox

Choose how the rate is read, installment rounding, which loan types you see and the default late fee.

Loan settings

What each metric means, how the 300–850 score is calculated, currency filter and export.

Web reports: Loan Portfolio and Credit Risk

What your Loyalty account keeps, why new features aren't included, and how to move to a plan without losing your data.

I already paid for the app (one-time purchase). What now?

A loan with no term: you charge each period's interest on the balance and extra payments reduce the principal.

Open-ended Note

Open a ticket, what your plan includes, attaching images on the web, AI-first replies, alerts and closing.

Contact support (tickets)

Plan Business pagado (no está en la prueba): invita por correo, roles, asientos (5 + 5), asignación de clientes, presupuestos y qué ve cada rol.

Colaboradores: invita a otras personas a trabajar contigo

Tarjeta Recordatorios de hoy, Pagos › Recordatorios, envío en serie. Tú envías cada mensaje desde tu WhatsApp; nada es automático.

Recordatorios de cobro por WhatsApp

Tu pantalla de inicio: indicadores de cartera, préstamos activos y recientes, recordatorios del día y qué tarjetas ver.

El Dashboard

Elige al cliente, el tipo de préstamo, la tasa y las fechas, revisa el resumen y crea el préstamo.

Crear un préstamo

Botones rápidos de monto, fechas retroactivas y cuatro formas de compartir el recibo.

Recibir un pago

Los 8 reportes de la app y los de la web, dónde están y qué plan abre cada uno.

Reportes (general)

El menú Reportes, Funciones y Ajustes: qué hay en cada uno, en el teléfono, la tablet y la web.

Ajustes

Restablece tu contraseña o verifica tu correo desde la pantalla de inicio de sesión.

Problemas para iniciar sesión

Para quien recibe la invitación: acepta el enlace, entra con el correo invitado y cambia entre tu cuenta y la empresa.

Unirte como colaborador (cobradores y otros roles)

Activos, Saldados y Perdidos, filas por cliente, búsqueda por nombre y la lista en la web.

Lista de préstamos

Dónde encontrarlo (Perfil → Reportes), cómo elegir las fechas, qué significa cada total y cómo compartirlo o exportarlo.

Reporte Fin del día

Los 6 pasos opcionales tras crear tu cuenta, cómo omitirlos o terminarlos después y dónde cambiar cada cosa.

Configuración de la cuenta

Mira cada pago de un préstamo, reenvía un recibo o elimina un pago.

Historial de pagos

Actualiza tu nombre, empresa y datos de contacto.

Tu perfil

Qué hacer cuando los cambios no aparecen en todos los dispositivos.

Problemas de sincronización

Una sola lectura al confirmar el pago, consentimiento primero, opcional, quién la ve y retención de 90 días.

Ubicación al cobrar (GPS)

Encabezado más una tarjeta por préstamo — saldo, calendario, mora. Las acciones están en el menú.

Detalle del préstamo

Agrega clientes desde Clientes, al crear un préstamo o desde tus contactos, con fotos y datos opcionales.

Agregar un cliente

Envía el recibo después de cada pago o reenvíalo más tarde desde el historial.

Enviar recibos

Por qué un calendario o saldo puede diferir de lo que esperabas.

Diferencias en cálculo de pagos

Professional y Business: efectivo disponible, capital en la calle, ganancia del mes, movimientos automáticos y manuales, imprimir.

Capital: tu libro de caja

Prueba de 60 días con todo Business (excepto Colaboradores), qué incluyen Essential, Professional y Business, cómo suscribirte y cancelar.

Planes y prueba gratis

Tus clientes con su contacto, préstamos y saldo.

Reporte de lista de clientes

Dónde ver la tabla de amortización de un préstamo y cómo leer cada columna.

Tabla de amortización

Conecta una impresora térmica, haz una prueba y elige qué imprime el recibo.

Configurar impresora Bluetooth

Ver y cambiar tu plan, quién te cobra, restaurar compras y qué hacer si pagaste y no ves tu plan.

Suscripción y facturación

Cómo actualizar en iOS y Android, activar las actualizaciones automáticas, ver tu versión actual y qué hacer si no aparece la actualización.

Actualizar la app

Guía rápida: elige o agrega al cliente, llena los datos del préstamo, revisa el resumen y créalo.

Crea tu primer préstamo

Los pagos que deberían entrar, para planificar tus cobros.

Reporte de pagos esperados

Quién hizo qué y cuándo: acciones registradas, filtros y quién la ve (solo web).

Actividad de colaboradores

Cómo se calcula la mora, cómo activarla por préstamo, cobrarla con Pago de Mora y usar la mora automática.

Recargos por mora

Pon un préstamo en frecuencia Diaria, arma un calendario por día y cobra en una ruta fija.

Préstamos con pagos diarios

Respaldo en tiempo real a Firebase, exportaciones manuales y restauración.

Respaldo y restauración

Las métricas que resumen cómo va tu cartera de préstamos.

Reporte de desempeño de préstamos

Qué funciona sin internet (consultar lo ya cargado, recordatorios programados) y qué necesita conexión: crear préstamos, registrar pagos, reportes y más.

The app is slow or I want the previous version

1. Update to the latest version

2. Check your connection

3. Close the app and open it again

Before you uninstall, read this

Can I go back to the previous version?

When to open a ticket

Related

Related articles

Login issues

Sync problems

Payment calculation differences