Frequently asked questions
Quick answers to the questions we get the most.
Loans
Do late fees comply with the law?
LoanAdmin is used globally. Caps, grace periods, and permitted fees vary by jurisdiction — please check your local laws before charging mora.
Payments
Does LoanAdmin send WhatsApp reminders automatically?
No. LoanAdmin prepares the list and the message, and you send each one from your own WhatsApp (Payments › Reminders). WhatsApp's rules don't allow automating debt-collection messages, so there is no automatic sending by WhatsApp, SMS or email. Available on all paid plans and during the trial; loyalty accounts (old one-time purchase) don't have it.
Team & Capital
Can I add collectors to my account?
Yes, with Team on the paid Business plan (it's not available during the free trial). Go to ☰ › Functions › Team › Invite member, enter their email, choose the Collector role and the clients they will collect from. The invitation lasts 7 days.
What is Capital and which plan includes it?
Capital is your cash book: cash on hand, capital on the street, monthly profit and every movement. Loans and payments are recorded automatically; contributions and expenses you add by hand. It's included in Professional and Business, and during the free trial.
Can I share my account with a partner or employee?
Don't share your password: use Team. With a paid Business plan (not included in the free trial) you invite each person by email and they sign in with their own account, with a role (Admin, Agent, Collector or Viewer) and only the clients you assign. It includes 5 internal seats and 5 collector seats.
Does LoanAdmin track my collectors?
No. There is no continuous tracking. With Team (paid Business plan, not included in the trial), if a collector's GPS is on, the app takes a single location reading when they confirm a payment, only after they accept a consent screen. If they decline or there is no signal, the payment is recorded without location. The location is deleted from the payment after 90 days.
Reports
Can I export my data to Excel?
Yes, on the web at loanadmin.app (Business plan, also during the trial): a customer's complete file (customer, loans and payments) from the customer page, and the Loan movements report from Reports. The phone app doesn't create Excel files.
Account
How long is the free trial?
60 days, with everything in the Business plan (unlimited customers and loans), except Team, which requires a paid Business plan. When the trial ends you choose a plan to keep using LoanAdmin; there is no free-forever plan.
Is there a free plan or ads?
No plan shows ads. There is no free-forever plan: you get a 60-day free trial and then choose Essential, Professional or Business. Prices depend on your country and you see them in the app or the store before paying.
How do I cancel my subscription?
Cancel in the store where you subscribed: on iPhone in Settings › your name › Subscriptions; on Android in Google Play › Payments & subscriptions › Subscriptions; on the web in Settings › Subscription › Manage Subscription. Deleting the app doesn't cancel it. You keep access until the end of the period you already paid for.
Is my data safe?
Your data is stored on Google Firebase and travels over an encrypted (HTTPS) connection. You can lock the app with a PIN or fingerprint/face, and paid plans include cloud backups (1, 3 or 15 depending on the plan) that you create from Backup & export.
Troubleshooting
How do I report a problem or request a new feature?
If something isn't working, open a ticket: in the app, Settings › Help center › Tickets (or Help & Support in the ☰ menu); on the web, Settings › Help center › Tickets. We reply inside the ticket. To request a change or a new feature, or to ask a question, reach us from the contact page on loanadmin.io or email support@loanadmin.app.
Can I work offline?
The mobile app supports limited offline use. Changes sync when you reconnect.