<h1 class="help-article-h1">Subscription and billing</h1>
<p class="help-article-p">This guide explains how to see your plan, change it and solve billing problems. To learn what each plan includes and how the 60-day trial works, read <a href="/help/articles/plans-and-trial" class="help-article-link">Plans and free trial</a>.</p>
<h2 class="help-article-h2">See your plan</h2>
<ul class="help-article-ul"><li><strong>On your phone:</strong> <strong>Settings</strong> › <strong>Subscription</strong>. You also see your plan (or the days left in your trial) next to your name in the menu (☰).</li><li><strong>On the web:</strong> <strong>Settings</strong> › <strong>Subscription</strong>.</li></ul>
<h2 class="help-article-h2">Who charges you</h2>
<p class="help-article-p">LoanAdmin doesn&#39;t store your card. The charge is made by the store where you subscribed:</p>
<ul class="help-article-ul"><li><strong>App Store</strong> (iPhone) or <strong>Google Play</strong> (Android) if you subscribed from the app.</li><li>The web checkout page if you subscribed at loanadmin.app.</li></ul>
<p class="help-article-p">Receipts, renewals and refunds are handled by that store, under the rules of your account there.</p>
<h2 class="help-article-h2">Change plan</h2>
<p class="help-article-p">Open <strong>Settings</strong> › <strong>Subscription</strong>, choose the new plan and confirm with your store. Prices depend on your country and you see them before paying.</p>
<p class="help-article-p">If you already have an active subscription on another platform (for example, you paid on the web and now try to pay on your phone), the app warns you and asks you to manage it where you bought it, so you aren&#39;t charged twice.</p>
<h2 class="help-article-h2">I paid but I don&#39;t see my plan</h2>
<ol class="help-article-ol"><li>Make sure you&#39;re signed in with the same LoanAdmin account you paid with.</li><li>In <strong>Settings</strong> › <strong>Subscription</strong>, tap <strong>Restore Purchases</strong>.</li><li>Close and reopen the app.</li></ol>
<p class="help-article-p">If it still doesn&#39;t show up, open a ticket from <strong>Settings</strong> › <strong>Help center</strong> › <strong>Tickets</strong> and tell us which store you paid in and the date.</p>
<h2 class="help-article-h2">Cancel</h2>
<p class="help-article-p">Cancel in the store where you subscribed; deleting the app doesn&#39;t cancel the subscription. The steps for iPhone, Android and web are in <a href="/help/articles/plans-and-trial" class="help-article-link">Plans and free trial</a>.</p>

<h1 class="help-article-h1">Suscripción y facturación</h1>
<p class="help-article-p">Esta guía explica cómo ver tu plan, cambiarlo y resolver problemas de cobro. Para saber qué incluye cada plan y cómo funciona la prueba de 60 días, lee <a href="/help/articles/plans-and-trial" class="help-article-link">Planes y prueba gratis</a>.</p>
<h2 class="help-article-h2">Ver tu plan</h2>
<ul class="help-article-ul"><li><strong>En el teléfono:</strong> <strong>Ajustes</strong> › <strong>Suscripción</strong>. También ves tu plan (o los días que le quedan a tu prueba) junto a tu nombre en el menú (☰).</li><li><strong>En la web:</strong> <strong>Configuración</strong> › <strong>Suscripción</strong>.</li></ul>
<h2 class="help-article-h2">Quién te cobra</h2>
<p class="help-article-p">LoanAdmin no guarda tu tarjeta. El cobro lo hace la tienda donde te suscribiste:</p>
<ul class="help-article-ul"><li><strong>App Store</strong> (iPhone) o <strong>Google Play</strong> (Android) si te suscribiste desde la app.</li><li>La página de pago de la web si te suscribiste en loanadmin.app.</li></ul>
<p class="help-article-p">Los recibos, las renovaciones y los reembolsos los maneja esa tienda, con las reglas de su cuenta.</p>
<h2 class="help-article-h2">Cambiar de plan</h2>
<p class="help-article-p">Abre <strong>Ajustes</strong> › <strong>Suscripción</strong>, elige el nuevo plan y confirma con tu tienda. Los precios dependen de tu país y los ves antes de pagar.</p>
<p class="help-article-p">Si ya tienes una suscripción activa en otra plataforma (por ejemplo, pagaste en la web y ahora intentas pagar en el teléfono), la app te avisa y te pide gestionarla donde la compraste para no cobrarte dos veces.</p>
<h2 class="help-article-h2">Pagué pero no veo mi plan</h2>
<ol class="help-article-ol"><li>Asegúrate de haber iniciado sesión con la misma cuenta de LoanAdmin con la que pagaste.</li><li>En <strong>Ajustes</strong> › <strong>Suscripción</strong>, toca <strong>Restaurar Compras</strong>.</li><li>Cierra y vuelve a abrir la app.</li></ol>
<p class="help-article-p">Si sigue sin aparecer, abre un ticket desde <strong>Ajustes</strong> › <strong>Centro de ayuda</strong> › <strong>Tickets</strong> y cuéntanos en qué tienda pagaste y la fecha.</p>
<h2 class="help-article-h2">Cancelar</h2>
<p class="help-article-p">Cancela en la tienda donde te suscribiste; borrar la app no cancela la suscripción. Los pasos para iPhone, Android y web están en <a href="/help/articles/plans-and-trial" class="help-article-link">Planes y prueba gratis</a>.</p>

<h1 class="help-article-h1">Abonnement et facturation</h1>
<p class="help-article-p">Ce guide explique comment voir votre forfait, le changer et résoudre les problèmes de paiement. Pour savoir ce que comprend chaque forfait et comment fonctionne l&#39;essai de 60 jours, lisez <a href="/help/articles/plans-and-trial" class="help-article-link">Forfaits et essai gratuit</a>.</p>
<h2 class="help-article-h2">Voir votre forfait</h2>
<ul class="help-article-ul"><li><strong>Sur le téléphone :</strong> <strong>Réglages</strong> › <strong>Abonnement</strong>. Vous voyez aussi votre forfait (ou les jours restants de votre essai) à côté de votre nom dans le menu (☰).</li><li><strong>Sur le web :</strong> <strong>Paramètres</strong> › <strong>Abonnement</strong>.</li></ul>
<h2 class="help-article-h2">Qui vous facture</h2>
<p class="help-article-p">LoanAdmin ne conserve pas votre carte. Le paiement est effectué par le store où vous vous êtes abonné :</p>
<ul class="help-article-ul"><li><strong>App Store</strong> (iPhone) ou <strong>Google Play</strong> (Android) si vous vous êtes abonné depuis l&#39;app.</li><li>La page de paiement web si vous vous êtes abonné sur loanadmin.app.</li></ul>
<p class="help-article-p">Les reçus, renouvellements et remboursements sont gérés par ce store, selon les règles de votre compte.</p>
<h2 class="help-article-h2">Changer de forfait</h2>
<p class="help-article-p">Ouvrez <strong>Réglages</strong> › <strong>Abonnement</strong>, choisissez le nouveau forfait et confirmez avec votre store. Les prix dépendent de votre pays et vous les voyez avant de payer.</p>
<p class="help-article-p">Si vous avez déjà un abonnement actif sur une autre plateforme (par exemple, vous avez payé sur le web et essayez maintenant de payer sur le téléphone), l&#39;app vous prévient et vous demande de le gérer là où vous l&#39;avez acheté, pour ne pas être facturé deux fois.</p>
<h2 class="help-article-h2">J&#39;ai payé mais je ne vois pas mon forfait</h2>
<ol class="help-article-ol"><li>Vérifiez que vous êtes connecté avec le même compte LoanAdmin que celui utilisé pour payer.</li><li>Dans <strong>Réglages</strong> › <strong>Abonnement</strong>, touchez <strong>Restaurer les Achats</strong>.</li><li>Fermez puis rouvrez l&#39;app.</li></ol>
<p class="help-article-p">Si le forfait n&#39;apparaît toujours pas, ouvrez un ticket depuis <strong>Réglages</strong> › <strong>Centre d&#39;aide</strong> › <strong>Tickets</strong> en indiquant le store où vous avez payé et la date.</p>
<h2 class="help-article-h2">Résilier</h2>
<p class="help-article-p">Résiliez dans le store où vous vous êtes abonné ; supprimer l&#39;app ne résilie pas l&#39;abonnement. Les étapes pour iPhone, Android et web sont dans <a href="/help/articles/plans-and-trial" class="help-article-link">Forfaits et essai gratuit</a>.</p>

<h1 class="help-article-h1">सदस्यता और बिलिंग</h1>
<p class="help-article-p">यह गाइड बताती है कि अपना प्लान कैसे देखें, उसे कैसे बदलें और भुगतान की समस्याएँ कैसे सुलझाएँ। हर प्लान में क्या शामिल है और 60 दिन का ट्रायल कैसे काम करता है, यह जानने के लिए <a href="/help/articles/plans-and-trial" class="help-article-link">प्लान और मुफ़्त ट्रायल</a> पढ़ें।</p>
<h2 class="help-article-h2">अपना प्लान देखें</h2>
<ul class="help-article-ul"><li><strong>फ़ोन पर:</strong> <strong>सेटिंग्स</strong> › <strong>सदस्यता</strong>। मेन्यू (☰) में अपने नाम के पास भी आपको अपना प्लान (या ट्रायल के बचे दिन) दिखता है।</li><li><strong>वेब पर:</strong> <strong>सेटिंग्स</strong> › <strong>सदस्यता</strong>।</li></ul>
<h2 class="help-article-h2">आपसे भुगतान कौन लेता है</h2>
<p class="help-article-p">LoanAdmin आपका कार्ड सेव नहीं करता। भुगतान वही स्टोर लेता है जहाँ से आपने सदस्यता ली:</p>
<ul class="help-article-ul"><li>अगर आपने ऐप से सदस्यता ली है तो <strong>App Store</strong> (iPhone) या <strong>Google Play</strong> (Android)।</li><li>अगर आपने loanadmin.app पर सदस्यता ली है तो वेब का भुगतान पेज।</li></ul>
<p class="help-article-p">रसीदें, नवीनीकरण और रिफ़ंड वही स्टोर संभालता है, वहाँ के आपके खाते के नियमों के अनुसार।</p>
<h2 class="help-article-h2">प्लान बदलें</h2>
<p class="help-article-p"><strong>सेटिंग्स</strong> › <strong>सदस्यता</strong> खोलें, नया प्लान चुनें और अपने स्टोर से पुष्टि करें। कीमतें आपके देश पर निर्भर करती हैं और भुगतान से पहले दिखती हैं।</p>
<p class="help-article-p">अगर आपकी किसी दूसरे प्लेटफ़ॉर्म पर पहले से सक्रिय सदस्यता है (जैसे आपने वेब पर भुगतान किया और अब फ़ोन पर भुगतान करने की कोशिश कर रहे हैं), तो ऐप आपको चेतावनी देता है और कहता है कि उसे वहीं प्रबंधित करें जहाँ से खरीदा था, ताकि आपसे दो बार पैसे न लिए जाएँ।</p>
<h2 class="help-article-h2">मैंने भुगतान किया, लेकिन मेरा प्लान नहीं दिख रहा</h2>
<ol class="help-article-ol"><li>पक्का करें कि आपने उसी LoanAdmin खाते से साइन इन किया है जिससे भुगतान किया था।</li><li><strong>सेटिंग्स</strong> › <strong>सदस्यता</strong> में <strong>खरीदारी पुनर्स्थापित करें</strong> पर टैप करें।</li><li>ऐप बंद करके फिर से खोलें।</li></ol>
<p class="help-article-p">अगर फिर भी न दिखे, तो <strong>सेटिंग्स</strong> › <strong>सहायता केंद्र</strong> › <strong>टिकट</strong> से टिकट खोलें और बताएँ कि आपने किस स्टोर में और किस तारीख को भुगतान किया।</p>
<h2 class="help-article-h2">रद्द करें</h2>
<p class="help-article-p">उसी स्टोर में रद्द करें जहाँ से सदस्यता ली थी; ऐप हटाने से सदस्यता रद्द नहीं होती। iPhone, Android और वेब के चरण <a href="/help/articles/plans-and-trial" class="help-article-link">प्लान और मुफ़्त ट्रायल</a> में हैं।</p>

<h1 class="help-article-h1">Assinatura e cobrança</h1>
<p class="help-article-p">Este guia explica como ver o seu plano, mudá-lo e resolver problemas de cobrança. Para saber o que cada plano inclui e como funciona o teste de 60 dias, leia <a href="/help/articles/plans-and-trial" class="help-article-link">Planos e teste grátis</a>.</p>
<h2 class="help-article-h2">Ver o seu plano</h2>
<ul class="help-article-ul"><li><strong>No celular:</strong> <strong>Ajustes</strong> › <strong>Assinatura</strong>. Você também vê o seu plano (ou os dias que faltam no teste) ao lado do seu nome no menu (☰).</li><li><strong>Na web:</strong> <strong>Configurações</strong> › <strong>Assinatura</strong>.</li></ul>
<h2 class="help-article-h2">Quem faz a cobrança</h2>
<p class="help-article-p">O LoanAdmin não guarda o seu cartão. A cobrança é feita pela loja onde você assinou:</p>
<ul class="help-article-ul"><li><strong>App Store</strong> (iPhone) ou <strong>Google Play</strong> (Android) se você assinou pelo app.</li><li>A página de pagamento da web se você assinou em loanadmin.app.</li></ul>
<p class="help-article-p">Recibos, renovações e reembolsos são tratados por essa loja, com as regras da sua conta nela.</p>
<h2 class="help-article-h2">Mudar de plano</h2>
<p class="help-article-p">Abra <strong>Ajustes</strong> › <strong>Assinatura</strong>, escolha o novo plano e confirme com a sua loja. Os preços dependem do seu país e você os vê antes de pagar.</p>
<p class="help-article-p">Se você já tem uma assinatura ativa em outra plataforma (por exemplo, pagou na web e agora tenta pagar no celular), o app avisa e pede que você a gerencie onde comprou, para não ser cobrado duas vezes.</p>
<h2 class="help-article-h2">Paguei, mas não vejo o meu plano</h2>
<ol class="help-article-ol"><li>Verifique se você entrou com a mesma conta do LoanAdmin com que pagou.</li><li>Em <strong>Ajustes</strong> › <strong>Assinatura</strong>, toque em <strong>Restaurar Compras</strong>.</li><li>Feche e abra o app de novo.</li></ol>
<p class="help-article-p">Se ainda não aparecer, abra um ticket em <strong>Ajustes</strong> › <strong>Central de ajuda</strong> › <strong>Tickets</strong> e conte em qual loja você pagou e a data.</p>
<h2 class="help-article-h2">Cancelar</h2>
<p class="help-article-p">Cancele na loja onde você assinou; apagar o app não cancela a assinatura. Os passos para iPhone, Android e web estão em <a href="/help/articles/plans-and-trial" class="help-article-link">Planos e teste grátis</a>.</p>

Paid Business plan (not in the trial): invite members by email, roles, seats (5 + 5), client assignment, budgets and what each role sees.

Team: invite people to work with you

Today's reminders card, Payments › Reminders, sending in a row. You send each message from your own WhatsApp; nothing is automatic.

Payment reminders on WhatsApp

Your home screen: portfolio gauges, active and recent loans, today's reminders and which cards to show.

The Dashboard

Pick the customer, loan type, rate and dates, review the summary and create the loan.

Creating a loan

Quick amount buttons, retroactive dates, and four ways to share the receipt.

Receiving a payment

The app's 8 reports and the web ones, where to find them and which plan opens each.

Reports overview

The Reports, Functions and Settings menu: what's in each, on phone, tablet and web.

Settings

Reset your password or verify your email from the login screen.

Login issues

For the person invited: accept the link, sign in with the invited email, switch between your account and the company.

Joining a team (collectors and members)

Active, Paid and Lost, customer rows, search by name and the list on the web.

Loan list

Where to find it (Profile → Reports), how to pick the dates, what every total means, and how to share or export it.

End of day report

The 6 optional steps after sign-up, how to skip or finish them later, and where to change each choice.

Account setup

See every payment on a loan, resend a receipt or delete a payment.

Payment history

Update your name, company, and contact information.

Your profile

What to do when changes aren't appearing across devices.

Sync problems

One reading when a collector confirms a payment, consent first, optional, who sees it and 90-day retention.

Location when collecting (GPS)

Header plus one card per loan — balance, schedule, mora. Actions live in the menu.

Loan detail

Add customers from Clients, while creating a loan or from your contacts, with photos and optional details.

Add a customer

Send a receipt after each payment, or resend it later from the payment history.

Sending receipts

Why a schedule or balance might differ from your expectation.

Payment calculation differences

Professional and Business: cash on hand, capital on the street, monthly profit, automatic and manual movements, printing.

Capital: your cash book

60-day trial with everything in Business (except Team), what Essential, Professional and Business include, how to subscribe and cancel.

Plans and free trial

Your customers with their contact info, loans and balance.

Customer list report

Where to see a loan's amortization schedule and how to read each column.

Amortization schedule

Connect a thermal printer, run a test and choose what the receipt prints.

Bluetooth printer setup

See and change your plan, who charges you, restore purchases and what to do if you paid but don't see your plan.

Subscription and billing

How to update on iOS and Android, turn on automatic updates, check your current version, and what to do when no update appears.

Updating the app

Quick guide: pick or add the customer, fill in the loan details, review the summary and create it.

Create your first loan

The payments that should come in, to plan your collections.

Expected payments report

See who did what and when: logged actions, filters and who can see it (web only).

Team activity

How late fees are calculated, turning them on per loan, collecting them with Late Fee Payment, and automatic late fees.

Late fees (mora)

Set a loan to Daily frequency, build a per-day schedule, and collect on a fixed route.

Daily payment loans

Real-time backup to Firebase, manual exports, and restore.

Backup and restore

The metrics that summarize how your loan portfolio is doing.

Loan performance report

What works without internet (viewing loaded data, scheduled reminders) and what needs a connection: creating loans, recording payments, reports and more.

Using LoanAdmin offline

The What's new window after updating, how to see it again in Settings › About, LoanAdmin announcements, and release notes on the web.

Where to see what's new in the app

Attach photos and PDFs to each loan: plan limits, viewing, deleting and Team.

Loan documents and photos

Payment list report

See where your account is signed in and sign out a device.

Device management

See each day's collections in the Payment Calendar and set work days and holidays so due dates move to a work day (Essential, Professional and Business).

Payment calendar and work days

Sign in at loanadmin.app with the same account (Business plan), what's in the web dashboard, Excel exports, managing your Team, and what's different from the phone.

Using LoanAdmin on the web

Same account, migrating data from the previous iPhone version, restoring backups safely, and what to include in a ticket if something is still missing.

I updated the app and can't see my loans or customers

Loan photos go in Loan Documents; customer photos go on the customer's record.

Attaching photos

Business, on loanadmin.app: a customer's complete file and the Loan movements report, and what each file contains.

Export to Excel (web)

Delete your account from the app or the web, what gets deleted, how to cancel your store subscription, and how to request deletion by email.

How to delete your account and your data

LoanAdmin keeps the record of your loans and payments. It doesn't move money, process your customers' payments or connect to M-Pesa, banks or wallets.

What LoanAdmin does and doesn't do

How Overdue, Today and Tomorrow are calculated (frequency, preferred day, work calendar) and the five usual reasons a payment is missing.

A payment doesn't show up as pending or due tomorrow

Update, check your connection and restart the app; what to know before uninstalling; why stores don't allow going back to an older version; and when to open a ticket.

The app is slow or I want the previous version

How the Request my data button works, what the copy contains, and how long we keep your clients, loans, payments and collection locations.

Requesting a copy of your data and how long we keep it

Mark a loan as lost, what changes in your balances, the Lost Loans summary, and how to reactivate or permanently delete a lost loan.

Lost or uncollectible loans

What the Late Fee Report and the Balance Report show, which plans include them, how to open them, and the Overdue Loans and Balance reports on the web.

Late fee and balance reports

Choose the receipt fields, show the installment total, add your business name and logo, and understand the receipt language.

Receipt settings

Lock the app with Face ID, fingerprint or a PIN, choose the lock time, what happens after 3 failed attempts, device limits per plan and web session timeout.

PIN, fingerprint or Face ID and automatic lock

What you can edit on a client or a loan, how deleting sends it to the trash for 30 days, Undo, and how to restore it (Team › Trash on the web with Business).

Editing or deleting clients and loans, and the trash

What each dashboard figure means, how to choose widgets, and what Capital shows on Professional and Business: cash on hand, capital on the street and monthly profit.

Where to see your totals: amount lent, interest and capital on the street

Choose your currencies and primary currency (2, 3 or 5 per plan), how multi-currency totals and decimals work, change the language, and what your country is used for.

Currencies, language and country

Monthly vs per-period rate, Fixed Interest vs Amortized vs Open-ended Note, receipt installment numbering, and why the balance differs from installments left.

Installments and interest: how LoanAdmin calculates them

Generate, share or print the Loan Report and choose what the loan summary includes.

The loan PDF report

Set collection reminders (time and advance notice), the other notifications LoanAdmin sends, the inbox, and what to check when notifications don't arrive.

Notifications and the notification inbox

Choose how the rate is read, installment rounding, which loan types you see and the default late fee.

Loan settings

What each metric means, how the 300–850 score is calculated, currency filter and export.

Web reports: Loan Portfolio and Credit Risk

What your Loyalty account keeps, why new features aren't included, and how to move to a plan without losing your data.

I already paid for the app (one-time purchase). What now?

A loan with no term: you charge each period's interest on the balance and extra payments reduce the principal.

Open-ended Note

Open a ticket, what your plan includes, attaching images on the web, AI-first replies, alerts and closing.

Contact support (tickets)

Plan Business pagado (no está en la prueba): invita por correo, roles, asientos (5 + 5), asignación de clientes, presupuestos y qué ve cada rol.

Colaboradores: invita a otras personas a trabajar contigo

Tarjeta Recordatorios de hoy, Pagos › Recordatorios, envío en serie. Tú envías cada mensaje desde tu WhatsApp; nada es automático.

Recordatorios de cobro por WhatsApp

Tu pantalla de inicio: indicadores de cartera, préstamos activos y recientes, recordatorios del día y qué tarjetas ver.

El Dashboard

Elige al cliente, el tipo de préstamo, la tasa y las fechas, revisa el resumen y crea el préstamo.

Crear un préstamo

Botones rápidos de monto, fechas retroactivas y cuatro formas de compartir el recibo.

Recibir un pago

Los 8 reportes de la app y los de la web, dónde están y qué plan abre cada uno.

Reportes (general)

El menú Reportes, Funciones y Ajustes: qué hay en cada uno, en el teléfono, la tablet y la web.

Ajustes

Restablece tu contraseña o verifica tu correo desde la pantalla de inicio de sesión.

Problemas para iniciar sesión

Para quien recibe la invitación: acepta el enlace, entra con el correo invitado y cambia entre tu cuenta y la empresa.

Unirte como colaborador (cobradores y otros roles)

Activos, Saldados y Perdidos, filas por cliente, búsqueda por nombre y la lista en la web.

Lista de préstamos

Dónde encontrarlo (Perfil → Reportes), cómo elegir las fechas, qué significa cada total y cómo compartirlo o exportarlo.

Reporte Fin del día

Los 6 pasos opcionales tras crear tu cuenta, cómo omitirlos o terminarlos después y dónde cambiar cada cosa.

Configuración de la cuenta

Mira cada pago de un préstamo, reenvía un recibo o elimina un pago.

Historial de pagos

Actualiza tu nombre, empresa y datos de contacto.

Tu perfil

Qué hacer cuando los cambios no aparecen en todos los dispositivos.

Problemas de sincronización

Una sola lectura al confirmar el pago, consentimiento primero, opcional, quién la ve y retención de 90 días.

Ubicación al cobrar (GPS)

Encabezado más una tarjeta por préstamo — saldo, calendario, mora. Las acciones están en el menú.

Detalle del préstamo

Agrega clientes desde Clientes, al crear un préstamo o desde tus contactos, con fotos y datos opcionales.

Agregar un cliente

Envía el recibo después de cada pago o reenvíalo más tarde desde el historial.

Enviar recibos

Por qué un calendario o saldo puede diferir de lo que esperabas.

Diferencias en cálculo de pagos

Professional y Business: efectivo disponible, capital en la calle, ganancia del mes, movimientos automáticos y manuales, imprimir.

Capital: tu libro de caja

Prueba de 60 días con todo Business (excepto Colaboradores), qué incluyen Essential, Professional y Business, cómo suscribirte y cancelar.

Planes y prueba gratis

Tus clientes con su contacto, préstamos y saldo.

Reporte de lista de clientes

Dónde ver la tabla de amortización de un préstamo y cómo leer cada columna.

Tabla de amortización

Conecta una impresora térmica, haz una prueba y elige qué imprime el recibo.

Configurar impresora Bluetooth

Ver y cambiar tu plan, quién te cobra, restaurar compras y qué hacer si pagaste y no ves tu plan.

Suscripción y facturación

Cómo actualizar en iOS y Android, activar las actualizaciones automáticas, ver tu versión actual y qué hacer si no aparece la actualización.

Actualizar la app

Guía rápida: elige o agrega al cliente, llena los datos del préstamo, revisa el resumen y créalo.

Crea tu primer préstamo

Los pagos que deberían entrar, para planificar tus cobros.

Reporte de pagos esperados

Quién hizo qué y cuándo: acciones registradas, filtros y quién la ve (solo web).

Actividad de colaboradores

Cómo se calcula la mora, cómo activarla por préstamo, cobrarla con Pago de Mora y usar la mora automática.

Recargos por mora

Pon un préstamo en frecuencia Diaria, arma un calendario por día y cobra en una ruta fija.

Préstamos con pagos diarios

Respaldo en tiempo real a Firebase, exportaciones manuales y restauración.

Respaldo y restauración

Las métricas que resumen cómo va tu cartera de préstamos.

Reporte de desempeño de préstamos

Qué funciona sin internet (consultar lo ya cargado, recordatorios programados) y qué necesita conexión: crear préstamos, registrar pagos, reportes y más.

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