Notifications and the notification inbox
LoanAdmin notifies you on your phone when you have upcoming collections and when something happens in your account, such as a reply from support. This page explains which notifications exist, what you can set, and where to see them.
Set up collection reminders
Open the menu (☰) → Settings → Notifications (in the Preferences group):
- Enable Notifications: turns reminders for upcoming payments on or off.
- Notification Time: tap Change and choose the time you want to receive them. The default is 8:00 AM. Only the hour is used.
- Notify Before: choose Same day, 1 day before or 3 days before the due date.
These reminders are scheduled by your phone for today's, tomorrow's and upcoming collections, so they go off even without a connection. If a collection is due today and the chosen time has already passed, the reminder appears right away.
Our servers may also send you a collection reminder the day before the due date (or the same day for daily and every-2-days loans), if you opened the app in the last 30 days. That reminder doesn't follow the time or advance notice you chose; you turn it off with Enable Notifications.
On the Essential, Professional and Business plans, and during the 60-day trial, if that reminder falls on a non-working day we move it to the next work day. This is the Send reminders on work days only option in your Work Calendar, which is on by default; you can turn it off there.
Other notifications you may receive
- Support reply: when we answer your ticket (not sent if you're viewing that ticket at that moment).
- LoanAdmin announcements: messages from our team.
- Report ready: when a report finishes generating.
- Backups and data import: when a backup, restore or import finishes.
- Finish your setup: if you didn't finish setting up the app when you signed up, we remind you.
- Team (Business): the owner and admins are notified when a member moves a client or a loan to the trash.
There are no switches per notification type. Enable Notifications only turns off collection reminders; it doesn't turn off the other notifications.
The notification inbox
In Settings → Notifications, tap Notifications to open the inbox:
- It shows your 5 most recent notifications.
- Mark all read marks them all as read.
- Tapping a payment, support, backup or report notification takes you to the matching screen (Payments, Support, Backups or Reports) and removes it from the inbox. Announcements, imports and Team notifications don't open a screen.
- If you have none, you'll see No notifications yet.
Unread collection reminders also appear as a number on the Payments tab.
If notifications don't arrive
- Check that Enable Notifications is on.
- Check that your phone allows notifications from LoanAdmin, in the system settings.
- Open the app from time to time: server collection reminders are only sent if you opened it in the last 30 days.
If you still don't receive them, open a ticket from the menu (☰) → Help & Support → Create ticket.
The website has no notifications or inbox; they work from the app.