<h1 class="help-article-h1">I already paid for the app (one-time purchase). What now?</h1>
If you bought LoanAdmin with a one-time payment before subscriptions existed, your account is a Loyalty account. What you paid for is respected: you can keep using the app without paying anything else and without ads. This guide explains what your account includes, why new features don&#39;t reach it, and what to do if you want them.
<h2 class="help-article-h2">What you keep with your Loyalty account</h2>
<ul class="help-article-ul"><li>Unlimited customers and loans. There&#39;s no cap on records.</li><li>No ads.</li><li>Customer photo.</li><li>End of day, Payment list, Expected Payments and Customer list reports.</li><li>24 months of history.</li><li>One device. You can use LoanAdmin on one phone or tablet at a time.</li></ul>
You don&#39;t need to do anything to keep it. Your Loyalty status is tied to the LoanAdmin account you sign in with, so always sign in with the same one. If the app looks empty after updating, see <a href="/help/articles/data-after-update" class="help-article-link">I updated the app and can&#39;t see my loans or customers</a>.
<h2 class="help-article-h2">What&#39;s not included</h2>
Your one-time payment covered the app as it was at that time. Features added later are part of the subscription plans and don&#39;t reach Loyalty accounts. Among them:
<ul class="help-article-ul"><li>Cloud backup.</li><li>Documents attached to loans.</li><li>The Loan Performance, Balance Report, Late Fee Report and Lost Loans reports.</li><li>Work calendar.</li><li>WhatsApp payment reminders.</li><li>Capital.</li><li>Team and access from the web (loanadmin.app).</li></ul>
This isn&#39;t a mistake or a penalty: it&#39;s how we keep what you bought working the same way, without charging you again.
<blockquote class="help-article-quote">If the app asks you to subscribe to keep using what you already had (for example, creating customers or loans), that is a bug. Open a ticket as explained below and we&#39;ll look into it.</blockquote>
<h2 class="help-article-h2">If you want the new features</h2>
You can move to a plan whenever you like, from the same account and without losing your data:
<ol class="help-article-ol"><li>Open the menu (☰) › Settings › Subscription.</li><li>Choose the plan that fits you. You may see some prices marked Loyalty price.</li><li>Complete the purchase in your phone&#39;s store.</li></ol>
What each plan adds, in short:
<ul class="help-article-ul"><li>Essential: cloud backup, 2 devices, more history and WhatsApp reminders.</li><li>Professional: everything in Essential, plus Capital, 5 devices and 3 backups.</li><li>Business: everything in Professional, plus Team, the web app with its reports and 15 backups.</li></ul>
While you have an active paid plan, you get everything in that plan. If you cancel later, your account goes back to Loyalty with what you already had. More details in <a href="/help/articles/plans-and-trial" class="help-article-link">Plans and free trial</a>.
<h2 class="help-article-h2">Questions, or something isn&#39;t working?</h2>
<ul class="help-article-ul"><li>Problems with the app: open the menu (☰) › Settings › Help center, tap Tickets at the top and then Create ticket. On Loyalty accounts the available contact type is Question.</li><li>Questions or requests: use the form in your browser, at loanadmin.io, or email us at support@loanadmin.app.</li></ul>
<h2 class="help-article-h2">Related</h2>
<ul class="help-article-ul"><li><a href="/help/articles/data-after-update" class="help-article-link">I updated the app and can&#39;t see my loans or customers</a></li><li><a href="/help/articles/plans-and-trial" class="help-article-link">Plans and free trial</a></li><li><a href="/help/articles/what-loanadmin-does" class="help-article-link">What LoanAdmin does and doesn&#39;t do</a></li></ul>

<h1 class="help-article-h1">Ya pagué la app (pago único), ¿qué pasa ahora?</h1>
Si compraste LoanAdmin con un pago único antes de que existieran las suscripciones, tu cuenta es Loyalty. Lo que pagaste se respeta: puedes seguir usando la app sin pagar nada más y sin anuncios. Esta guía explica qué incluye tu cuenta, por qué las funciones nuevas no llegan a ella y qué hacer si las quieres.
<h2 class="help-article-h2">Qué conservas con tu cuenta Loyalty</h2>
<ul class="help-article-ul"><li>Clientes y préstamos ilimitados. No hay tope de registros.</li><li>Sin anuncios.</li><li>Foto del cliente.</li><li>Reportes Fin del día, Lista de pagos, Pagos Esperados y Lista de clientes.</li><li>Historial de 24 meses.</li><li>Un dispositivo. Puedes usar LoanAdmin en un teléfono o tablet a la vez.</li></ul>
No tienes que hacer nada para mantenerlo. Tu cuenta Loyalty está ligada a la cuenta de LoanAdmin con la que inicias sesión, así que entra siempre con la misma. Si ves la app vacía después de actualizar, revisa <a href="/help/articles/data-after-update" class="help-article-link">Actualicé la app y no veo mis préstamos o clientes</a>.
<h2 class="help-article-h2">Qué no incluye</h2>
Tu pago único cubrió la app tal como era en ese momento. Las funciones que se agregaron después son parte de los planes de suscripción y no llegan a las cuentas Loyalty. Entre ellas:
<ul class="help-article-ul"><li>Respaldo en la nube.</li><li>Documentos adjuntos a los préstamos.</li><li>Los reportes Rendimiento del Préstamo, Reporte de Balance, Reporte de Mora y Préstamos Perdidos.</li><li>Calendario laboral.</li><li>Recordatorios de cobro por WhatsApp.</li><li>Capital.</li><li>Colaboradores y acceso desde la web (loanadmin.app).</li></ul>
Esto no es un error ni un castigo: es la forma en que mantenemos lo que compraste funcionando igual, sin cobrarte de nuevo.
<blockquote class="help-article-quote">Si la app te pide suscribirte para seguir usando lo que ya tenías (por ejemplo, crear clientes o préstamos), eso sí es un error. Abre un ticket como se explica abajo y lo revisamos.</blockquote>
<h2 class="help-article-h2">Si quieres las funciones nuevas</h2>
Puedes pasar a un plan cuando quieras, desde la misma cuenta y sin perder tus datos:
<ol class="help-article-ol"><li>Abre el menú (☰) › Ajustes › Suscripción.</li><li>Elige el plan que te sirva. Es posible que veas algunos precios marcados como Precio de fidelidad.</li><li>Completa la compra en la tienda de tu teléfono.</li></ol>
Qué agrega cada plan, en resumen:
<ul class="help-article-ul"><li>Essential: respaldo en la nube, 2 dispositivos, más historial y recordatorios por WhatsApp.</li><li>Professional: todo lo de Essential, más Capital, 5 dispositivos y 3 respaldos.</li><li>Business: todo lo de Professional, más Colaboradores, la app web con sus reportes y 15 respaldos.</li></ul>
Mientras tengas un plan pagado activo, recibes todo lo de ese plan. Si luego cancelas, tu cuenta vuelve a Loyalty con lo que ya tenías. Más detalles en <a href="/help/articles/plans-and-trial" class="help-article-link">Planes y prueba gratis</a>.
<h2 class="help-article-h2">¿Dudas o algo no funciona?</h2>
<ul class="help-article-ul"><li>Problemas con la app: abre el menú (☰) › Ajustes › Centro de ayuda, toca Tickets en la parte superior y luego Crear ticket. En las cuentas Loyalty el tipo de contacto disponible es Pregunta.</li><li>Preguntas o solicitudes: usa el formulario desde tu navegador, en loanadmin.io, o escríbenos a support@loanadmin.app.</li></ul>
<h2 class="help-article-h2">Relacionados</h2>
<ul class="help-article-ul"><li><a href="/help/articles/data-after-update" class="help-article-link">Actualicé la app y no veo mis préstamos o clientes</a></li><li><a href="/help/articles/plans-and-trial" class="help-article-link">Planes y prueba gratis</a></li><li><a href="/help/articles/what-loanadmin-does" class="help-article-link">Qué hace y qué no hace LoanAdmin</a></li></ul>

<h1 class="help-article-h1">J&#39;ai déjà payé l&#39;application (achat unique). Et maintenant ?</h1>
Si vous avez acheté LoanAdmin en un seul paiement avant l&#39;arrivée des abonnements, votre compte est un compte Loyalty. Ce que vous avez payé est respecté : vous pouvez continuer à utiliser l&#39;application sans rien payer de plus et sans publicité. Ce guide explique ce que comprend votre compte, pourquoi les nouvelles fonctionnalités n&#39;y arrivent pas et que faire si vous les voulez.
<h2 class="help-article-h2">Ce que vous conservez avec votre compte Loyalty</h2>
<ul class="help-article-ul"><li>Clients et prêts illimités. Aucune limite d&#39;enregistrements.</li><li>Sans publicité.</li><li>Photo du client.</li><li>Rapports Fin de journée, Liste de paiements, Paiements Attendus et Liste de clients.</li><li>Historique de 24 mois.</li><li>Un appareil. Vous pouvez utiliser LoanAdmin sur un téléphone ou une tablette à la fois.</li></ul>
Vous n&#39;avez rien à faire pour le conserver. Votre statut Loyalty est lié au compte LoanAdmin avec lequel vous vous connectez : connectez-vous toujours avec le même. Si l&#39;application semble vide après la mise à jour, consultez <a href="/help/articles/data-after-update" class="help-article-link">J&#39;ai mis à jour l&#39;application et je ne vois plus mes prêts ni mes clients</a>.
<h2 class="help-article-h2">Ce qui n&#39;est pas inclus</h2>
Votre achat unique couvrait l&#39;application telle qu&#39;elle était à ce moment-là. Les fonctionnalités ajoutées ensuite font partie des forfaits d&#39;abonnement et n&#39;arrivent pas sur les comptes Loyalty. Parmi elles :
<ul class="help-article-ul"><li>La sauvegarde cloud.</li><li>Les documents joints aux prêts.</li><li>Les rapports Performance du Prêt, Rapport de Solde, Rapport de pénalités et Prêts Perdus.</li><li>Le calendrier de travail.</li><li>Les rappels de paiement par WhatsApp.</li><li>Capital.</li><li>Équipe et l&#39;accès depuis le web (loanadmin.app).</li></ul>
Ce n&#39;est ni une erreur ni une sanction : c&#39;est ainsi que nous gardons ce que vous avez acheté en état de marche, sans vous facturer à nouveau.
<blockquote class="help-article-quote">Si l&#39;application vous demande de vous abonner pour continuer à utiliser ce que vous aviez déjà (par exemple, créer des clients ou des prêts), c&#39;est une erreur. Ouvrez un ticket comme expliqué plus bas et nous l&#39;examinerons.</blockquote>
<h2 class="help-article-h2">Si vous voulez les nouvelles fonctionnalités</h2>
Vous pouvez passer à un forfait quand vous voulez, depuis le même compte et sans perdre vos données :
<ol class="help-article-ol"><li>Ouvrez le menu (☰) › Réglages › Abonnement.</li><li>Choisissez le forfait qui vous convient. Certains prix peuvent être marqués Prix fidélité.</li><li>Finalisez l&#39;achat dans la boutique de votre téléphone.</li></ol>
Ce que chaque forfait ajoute, en bref :
<ul class="help-article-ul"><li>Essential : sauvegarde cloud, 2 appareils, plus d&#39;historique et rappels WhatsApp.</li><li>Professional : tout Essential, plus Capital, 5 appareils et 3 sauvegardes.</li><li>Business : tout Professional, plus Équipe, l&#39;application web avec ses rapports et 15 sauvegardes.</li></ul>
Tant que vous avez un forfait payant actif, vous bénéficiez de tout ce qu&#39;il comprend. Si vous l&#39;annulez ensuite, votre compte revient à Loyalty avec ce que vous aviez déjà. Plus de détails dans <a href="/help/articles/plans-and-trial" class="help-article-link">Forfaits et essai gratuit</a>.
<h2 class="help-article-h2">Des questions, ou quelque chose ne fonctionne pas ?</h2>
<ul class="help-article-ul"><li>Problèmes avec l&#39;application : ouvrez le menu (☰) › Réglages › Centre d&#39;aide, touchez Tickets en haut de l&#39;écran, puis Créer un ticket. Sur les comptes Loyalty, le type de contact disponible est Question.</li><li>Questions ou demandes : utilisez le formulaire depuis votre navigateur, sur loanadmin.io, ou écrivez-nous à support@loanadmin.app.</li></ul>
<h2 class="help-article-h2">Articles liés</h2>
<ul class="help-article-ul"><li><a href="/help/articles/data-after-update" class="help-article-link">J&#39;ai mis à jour l&#39;application et je ne vois plus mes prêts ni mes clients</a></li><li><a href="/help/articles/plans-and-trial" class="help-article-link">Forfaits et essai gratuit</a></li><li><a href="/help/articles/what-loanadmin-does" class="help-article-link">Ce que LoanAdmin fait et ne fait pas</a></li></ul>

<h1 class="help-article-h1">मैंने ऐप का एकमुश्त भुगतान किया था, अब क्या?</h1>
अगर आपने सदस्यता शुरू होने से पहले LoanAdmin को एकमुश्त भुगतान से खरीदा था, तो आपका खाता Loyalty खाता है। आपने जो भुगतान किया उसका सम्मान किया जाता है: आप बिना कुछ और चुकाए और बिना विज्ञापनों के ऐप इस्तेमाल करते रह सकते हैं। यह गाइड बताती है कि आपके खाते में क्या शामिल है, नई सुविधाएँ उसमें क्यों नहीं आतीं, और अगर आप उन्हें चाहते हैं तो क्या करें।
<h2 class="help-article-h2">Loyalty खाते के साथ आपको क्या मिलता रहता है</h2>
<ul class="help-article-ul"><li>असीमित ग्राहक और ऋण। रिकॉर्ड की कोई सीमा नहीं।</li><li>कोई विज्ञापन नहीं।</li><li>ग्राहक की फ़ोटो।</li><li>दिन का अंत, भुगतान सूची, अपेक्षित भुगतान और ग्राहक सूची रिपोर्ट।</li><li>24 महीने का इतिहास।</li><li>एक डिवाइस। आप एक समय में एक फ़ोन या टैबलेट पर LoanAdmin इस्तेमाल कर सकते हैं।</li></ul>
इसे बनाए रखने के लिए आपको कुछ नहीं करना है। आपका Loyalty दर्जा उस LoanAdmin खाते से जुड़ा है जिससे आप लॉगिन करते हैं, इसलिए हमेशा उसी खाते से लॉगिन करें। अगर अपडेट के बाद ऐप खाली दिखे, तो <a href="/help/articles/data-after-update" class="help-article-link">मैंने ऐप अपडेट किया और मुझे अपने ऋण या ग्राहक नहीं दिख रहे</a> देखें।
<h2 class="help-article-h2">क्या शामिल नहीं है</h2>
आपका एकमुश्त भुगतान उस समय के ऐप के लिए था। बाद में जोड़ी गई सुविधाएँ सदस्यता प्लान का हिस्सा हैं और Loyalty खातों में नहीं आतीं। इनमें शामिल हैं:
<ul class="help-article-ul"><li>क्लाउड बैकअप।</li><li>ऋणों के साथ जोड़े गए दस्तावेज़।</li><li>ऋण प्रदर्शन, बैलेंस रिपोर्ट, विलंब शुल्क रिपोर्ट और खोए ऋण रिपोर्ट।</li><li>कार्य कैलेंडर।</li><li>WhatsApp पर भुगतान रिमाइंडर।</li><li>Capital।</li><li>टीम और वेब (loanadmin.app) से एक्सेस।</li></ul>
यह कोई गलती या सज़ा नहीं है: इसी तरह हम आपकी खरीदी हुई चीज़ को बिना दोबारा शुल्क लिए पहले की तरह चालू रखते हैं।
<blockquote class="help-article-quote">अगर ऐप आपसे वही चीज़ें इस्तेमाल करते रहने के लिए सदस्यता लेने को कहता है जो आपके पास पहले से थीं (जैसे ग्राहक या ऋण बनाना), तो यह एक गड़बड़ी है। नीचे बताए अनुसार टिकट खोलें और हम इसकी जाँच करेंगे।</blockquote>
<h2 class="help-article-h2">अगर आप नई सुविधाएँ चाहते हैं</h2>
आप जब चाहें, उसी खाते से और अपना डेटा खोए बिना किसी प्लान पर जा सकते हैं:
<ol class="help-article-ol"><li>मेनू (☰) › सेटिंग्स › सदस्यता खोलें।</li><li>अपने लिए सही प्लान चुनें। कुछ कीमतों पर लॉयल्टी मूल्य लिखा दिख सकता है।</li><li>अपने फ़ोन के स्टोर में खरीदारी पूरी करें।</li></ol>
हर प्लान क्या जोड़ता है, संक्षेप में:
<ul class="help-article-ul"><li>Essential: क्लाउड बैकअप, 2 डिवाइस, ज़्यादा इतिहास और WhatsApp रिमाइंडर।</li><li>Professional: Essential की सब सुविधाएँ, साथ में Capital, 5 डिवाइस और 3 बैकअप।</li><li>Business: Professional की सब सुविधाएँ, साथ में टीम, रिपोर्ट के साथ वेब ऐप और 15 बैकअप।</li></ul>
जब तक आपका सशुल्क प्लान सक्रिय है, आपको उस प्लान की सब सुविधाएँ मिलती हैं। अगर बाद में आप रद्द करते हैं, तो आपका खाता Loyalty पर लौट आता है, पहले जैसी सुविधाओं के साथ। ज़्यादा जानकारी <a href="/help/articles/plans-and-trial" class="help-article-link">प्लान और मुफ़्त ट्रायल</a> में है।
<h2 class="help-article-h2">सवाल हैं या कुछ काम नहीं कर रहा?</h2>
<ul class="help-article-ul"><li>ऐप में समस्या: मेनू (☰) › सेटिंग्स › सहायता केंद्र खोलें, ऊपर टिकट पर टैप करें और फिर टिकट बनाएं पर। Loyalty खातों में उपलब्ध संपर्क प्रकार प्रश्न है।</li><li>सवाल या अनुरोध: अपने ब्राउज़र में loanadmin.io पर फ़ॉर्म इस्तेमाल करें या हमें support@loanadmin.app पर लिखें।</li></ul>
<h2 class="help-article-h2">संबंधित लेख</h2>
<ul class="help-article-ul"><li><a href="/help/articles/data-after-update" class="help-article-link">मैंने ऐप अपडेट किया और मुझे अपने ऋण या ग्राहक नहीं दिख रहे</a></li><li><a href="/help/articles/plans-and-trial" class="help-article-link">प्लान और मुफ़्त ट्रायल</a></li><li><a href="/help/articles/what-loanadmin-does" class="help-article-link">LoanAdmin क्या करता है और क्या नहीं</a></li></ul>

<h1 class="help-article-h1">Já paguei o app (pagamento único). E agora?</h1>
Se você comprou o LoanAdmin com um pagamento único antes de existirem as assinaturas, sua conta é Loyalty. O que você pagou é respeitado: você pode continuar usando o app sem pagar mais nada e sem anúncios. Este guia explica o que sua conta inclui, por que as funções novas não chegam a ela e o que fazer se você quiser usá-las.
<h2 class="help-article-h2">O que você mantém com a conta Loyalty</h2>
<ul class="help-article-ul"><li>Clientes e empréstimos ilimitados. Não há limite de registros.</li><li>Sem anúncios.</li><li>Foto do cliente.</li><li>Relatórios Fim do dia, Lista de pagamentos, Pagamentos Esperados e Lista de clientes.</li><li>Histórico de 24 meses.</li><li>Um aparelho. Você pode usar o LoanAdmin em um telefone ou tablet por vez.</li></ul>
Você não precisa fazer nada para manter isso. Sua conta Loyalty está ligada à conta do LoanAdmin com que você faz login, então entre sempre com a mesma. Se o app aparecer vazio depois de atualizar, veja <a href="/help/articles/data-after-update" class="help-article-link">Atualizei o app e não vejo meus empréstimos ou clientes</a>.
<h2 class="help-article-h2">O que não está incluído</h2>
Seu pagamento único cobriu o app como ele era naquele momento. As funções adicionadas depois fazem parte dos planos de assinatura e não chegam às contas Loyalty. Entre elas:
<ul class="help-article-ul"><li>Backup na nuvem.</li><li>Documentos anexados aos empréstimos.</li><li>Os relatórios Desempenho do Empréstimo, Relatório de Balanço, Relatório de Mora e Empréstimos Perdidos.</li><li>Calendário de trabalho.</li><li>Lembretes de cobrança por WhatsApp.</li><li>Capital.</li><li>Equipe e acesso pela web (loanadmin.app).</li></ul>
Isso não é um erro nem uma punição: é a forma de manter o que você comprou funcionando igual, sem cobrar de novo.
<blockquote class="help-article-quote">Se o app pedir que você assine para continuar usando o que já tinha (por exemplo, criar clientes ou empréstimos), isso sim é um erro. Abra um ticket como explicado abaixo e vamos analisar.</blockquote>
<h2 class="help-article-h2">Se você quer as funções novas</h2>
Você pode passar para um plano quando quiser, na mesma conta e sem perder seus dados:
<ol class="help-article-ol"><li>Abra o menu (☰) › Ajustes › Assinatura.</li><li>Escolha o plano que serve para você. Talvez você veja alguns preços marcados como Preço de fidelidade.</li><li>Conclua a compra na loja do seu telefone.</li></ol>
O que cada plano acrescenta, em resumo:
<ul class="help-article-ul"><li>Essential: backup na nuvem, 2 aparelhos, mais histórico e lembretes por WhatsApp.</li><li>Professional: tudo do Essential, mais Capital, 5 aparelhos e 3 backups.</li><li>Business: tudo do Professional, mais Equipe, o app web com seus relatórios e 15 backups.</li></ul>
Enquanto você tiver um plano pago ativo, recebe tudo desse plano. Se depois cancelar, sua conta volta para Loyalty com o que você já tinha. Mais detalhes em <a href="/help/articles/plans-and-trial" class="help-article-link">Planos e teste grátis</a>.
<h2 class="help-article-h2">Dúvidas ou algo não funciona?</h2>
<ul class="help-article-ul"><li>Problemas com o app: abra o menu (☰) › Ajustes › Central de ajuda, toque em Tickets na parte de cima e depois em Criar ticket. Nas contas Loyalty o tipo de contato disponível é Pergunta.</li><li>Perguntas ou solicitações: use o formulário no seu navegador, em loanadmin.io, ou escreva para support@loanadmin.app.</li></ul>
<h2 class="help-article-h2">Relacionados</h2>
<ul class="help-article-ul"><li><a href="/help/articles/data-after-update" class="help-article-link">Atualizei o app e não vejo meus empréstimos ou clientes</a></li><li><a href="/help/articles/plans-and-trial" class="help-article-link">Planos e teste grátis</a></li><li><a href="/help/articles/what-loanadmin-does" class="help-article-link">O que o LoanAdmin faz e o que não faz</a></li></ul>

Paid Business plan (not in the trial): invite members by email, roles, seats (5 + 5), client assignment, budgets and what each role sees.

Team: invite people to work with you

Today's reminders card, Payments › Reminders, sending in a row. You send each message from your own WhatsApp; nothing is automatic.

Payment reminders on WhatsApp

Your home screen: portfolio gauges, active and recent loans, today's reminders and which cards to show.

The Dashboard

Pick the customer, loan type, rate and dates, review the summary and create the loan.

Creating a loan

Quick amount buttons, retroactive dates, and four ways to share the receipt.

Receiving a payment

The app's 8 reports and the web ones, where to find them and which plan opens each.

Reports overview

The Reports, Functions and Settings menu: what's in each, on phone, tablet and web.

Settings

Reset your password or verify your email from the login screen.

Login issues

For the person invited: accept the link, sign in with the invited email, switch between your account and the company.

Joining a team (collectors and members)

Active, Paid and Lost, customer rows, search by name and the list on the web.

Loan list

Where to find it (Profile → Reports), how to pick the dates, what every total means, and how to share or export it.

End of day report

The 6 optional steps after sign-up, how to skip or finish them later, and where to change each choice.

Account setup

See every payment on a loan, resend a receipt or delete a payment.

Payment history

Update your name, company, and contact information.

Your profile

What to do when changes aren't appearing across devices.

Sync problems

One reading when a collector confirms a payment, consent first, optional, who sees it and 90-day retention.

Location when collecting (GPS)

Header plus one card per loan — balance, schedule, mora. Actions live in the menu.

Loan detail

Add customers from Clients, while creating a loan or from your contacts, with photos and optional details.

Add a customer

Send a receipt after each payment, or resend it later from the payment history.

Sending receipts

Why a schedule or balance might differ from your expectation.

Payment calculation differences

Professional and Business: cash on hand, capital on the street, monthly profit, automatic and manual movements, printing.

Capital: your cash book

60-day trial with everything in Business (except Team), what Essential, Professional and Business include, how to subscribe and cancel.

Plans and free trial

Your customers with their contact info, loans and balance.

Customer list report

Where to see a loan's amortization schedule and how to read each column.

Amortization schedule

Connect a thermal printer, run a test and choose what the receipt prints.

Bluetooth printer setup

See and change your plan, who charges you, restore purchases and what to do if you paid but don't see your plan.

Subscription and billing

How to update on iOS and Android, turn on automatic updates, check your current version, and what to do when no update appears.

Updating the app

Quick guide: pick or add the customer, fill in the loan details, review the summary and create it.

Create your first loan

The payments that should come in, to plan your collections.

Expected payments report

See who did what and when: logged actions, filters and who can see it (web only).

Team activity

How late fees are calculated, turning them on per loan, collecting them with Late Fee Payment, and automatic late fees.

Late fees (mora)

Set a loan to Daily frequency, build a per-day schedule, and collect on a fixed route.

Daily payment loans

Real-time backup to Firebase, manual exports, and restore.

Backup and restore

The metrics that summarize how your loan portfolio is doing.

Loan performance report

What works without internet (viewing loaded data, scheduled reminders) and what needs a connection: creating loans, recording payments, reports and more.

Using LoanAdmin offline

The What's new window after updating, how to see it again in Settings › About, LoanAdmin announcements, and release notes on the web.

Where to see what's new in the app

Attach photos and PDFs to each loan: plan limits, viewing, deleting and Team.

Loan documents and photos

Payment list report

See where your account is signed in and sign out a device.

Device management

See each day's collections in the Payment Calendar and set work days and holidays so due dates move to a work day (Essential, Professional and Business).

Payment calendar and work days

Sign in at loanadmin.app with the same account (Business plan), what's in the web dashboard, Excel exports, managing your Team, and what's different from the phone.

Using LoanAdmin on the web

Same account, migrating data from the previous iPhone version, restoring backups safely, and what to include in a ticket if something is still missing.

I updated the app and can't see my loans or customers

Loan photos go in Loan Documents; customer photos go on the customer's record.

Attaching photos

Business, on loanadmin.app: a customer's complete file and the Loan movements report, and what each file contains.

Export to Excel (web)

Delete your account from the app or the web, what gets deleted, how to cancel your store subscription, and how to request deletion by email.

How to delete your account and your data

LoanAdmin keeps the record of your loans and payments. It doesn't move money, process your customers' payments or connect to M-Pesa, banks or wallets.

What LoanAdmin does and doesn't do

How Overdue, Today and Tomorrow are calculated (frequency, preferred day, work calendar) and the five usual reasons a payment is missing.

A payment doesn't show up as pending or due tomorrow

Update, check your connection and restart the app; what to know before uninstalling; why stores don't allow going back to an older version; and when to open a ticket.

The app is slow or I want the previous version

How the Request my data button works, what the copy contains, and how long we keep your clients, loans, payments and collection locations.

Requesting a copy of your data and how long we keep it

Mark a loan as lost, what changes in your balances, the Lost Loans summary, and how to reactivate or permanently delete a lost loan.

Lost or uncollectible loans

What the Late Fee Report and the Balance Report show, which plans include them, how to open them, and the Overdue Loans and Balance reports on the web.

Late fee and balance reports

Choose the receipt fields, show the installment total, add your business name and logo, and understand the receipt language.

Receipt settings

Lock the app with Face ID, fingerprint or a PIN, choose the lock time, what happens after 3 failed attempts, device limits per plan and web session timeout.

PIN, fingerprint or Face ID and automatic lock

What you can edit on a client or a loan, how deleting sends it to the trash for 30 days, Undo, and how to restore it (Team › Trash on the web with Business).

Editing or deleting clients and loans, and the trash

What each dashboard figure means, how to choose widgets, and what Capital shows on Professional and Business: cash on hand, capital on the street and monthly profit.

Where to see your totals: amount lent, interest and capital on the street

Choose your currencies and primary currency (2, 3 or 5 per plan), how multi-currency totals and decimals work, change the language, and what your country is used for.

Currencies, language and country

Monthly vs per-period rate, Fixed Interest vs Amortized vs Open-ended Note, receipt installment numbering, and why the balance differs from installments left.

Installments and interest: how LoanAdmin calculates them

Generate, share or print the Loan Report and choose what the loan summary includes.

The loan PDF report

Set collection reminders (time and advance notice), the other notifications LoanAdmin sends, the inbox, and what to check when notifications don't arrive.

Notifications and the notification inbox

Choose how the rate is read, installment rounding, which loan types you see and the default late fee.

Loan settings

What each metric means, how the 300–850 score is calculated, currency filter and export.

Web reports: Loan Portfolio and Credit Risk

What your Loyalty account keeps, why new features aren't included, and how to move to a plan without losing your data.

I already paid for the app (one-time purchase). What now?

A loan with no term: you charge each period's interest on the balance and extra payments reduce the principal.

Open-ended Note

Open a ticket, what your plan includes, attaching images on the web, AI-first replies, alerts and closing.

Contact support (tickets)

Plan Business pagado (no está en la prueba): invita por correo, roles, asientos (5 + 5), asignación de clientes, presupuestos y qué ve cada rol.

Colaboradores: invita a otras personas a trabajar contigo

Tarjeta Recordatorios de hoy, Pagos › Recordatorios, envío en serie. Tú envías cada mensaje desde tu WhatsApp; nada es automático.

Recordatorios de cobro por WhatsApp

Tu pantalla de inicio: indicadores de cartera, préstamos activos y recientes, recordatorios del día y qué tarjetas ver.

El Dashboard

Elige al cliente, el tipo de préstamo, la tasa y las fechas, revisa el resumen y crea el préstamo.

Crear un préstamo

Botones rápidos de monto, fechas retroactivas y cuatro formas de compartir el recibo.

Recibir un pago

Los 8 reportes de la app y los de la web, dónde están y qué plan abre cada uno.

Reportes (general)

El menú Reportes, Funciones y Ajustes: qué hay en cada uno, en el teléfono, la tablet y la web.

Ajustes

Restablece tu contraseña o verifica tu correo desde la pantalla de inicio de sesión.

Problemas para iniciar sesión

Para quien recibe la invitación: acepta el enlace, entra con el correo invitado y cambia entre tu cuenta y la empresa.

Unirte como colaborador (cobradores y otros roles)

Activos, Saldados y Perdidos, filas por cliente, búsqueda por nombre y la lista en la web.

Lista de préstamos

Dónde encontrarlo (Perfil → Reportes), cómo elegir las fechas, qué significa cada total y cómo compartirlo o exportarlo.

Reporte Fin del día

Los 6 pasos opcionales tras crear tu cuenta, cómo omitirlos o terminarlos después y dónde cambiar cada cosa.

Configuración de la cuenta

Mira cada pago de un préstamo, reenvía un recibo o elimina un pago.

Historial de pagos

Actualiza tu nombre, empresa y datos de contacto.

Tu perfil

Qué hacer cuando los cambios no aparecen en todos los dispositivos.

Problemas de sincronización

Una sola lectura al confirmar el pago, consentimiento primero, opcional, quién la ve y retención de 90 días.

Ubicación al cobrar (GPS)

Encabezado más una tarjeta por préstamo — saldo, calendario, mora. Las acciones están en el menú.

Detalle del préstamo

Agrega clientes desde Clientes, al crear un préstamo o desde tus contactos, con fotos y datos opcionales.

Agregar un cliente

Envía el recibo después de cada pago o reenvíalo más tarde desde el historial.

Enviar recibos

Por qué un calendario o saldo puede diferir de lo que esperabas.

Diferencias en cálculo de pagos

Professional y Business: efectivo disponible, capital en la calle, ganancia del mes, movimientos automáticos y manuales, imprimir.

Capital: tu libro de caja

Prueba de 60 días con todo Business (excepto Colaboradores), qué incluyen Essential, Professional y Business, cómo suscribirte y cancelar.

Planes y prueba gratis

Tus clientes con su contacto, préstamos y saldo.

Reporte de lista de clientes

Dónde ver la tabla de amortización de un préstamo y cómo leer cada columna.

Tabla de amortización

Conecta una impresora térmica, haz una prueba y elige qué imprime el recibo.

Configurar impresora Bluetooth

Ver y cambiar tu plan, quién te cobra, restaurar compras y qué hacer si pagaste y no ves tu plan.

Suscripción y facturación

Cómo actualizar en iOS y Android, activar las actualizaciones automáticas, ver tu versión actual y qué hacer si no aparece la actualización.

Actualizar la app

Guía rápida: elige o agrega al cliente, llena los datos del préstamo, revisa el resumen y créalo.

Crea tu primer préstamo

Los pagos que deberían entrar, para planificar tus cobros.

Reporte de pagos esperados

Quién hizo qué y cuándo: acciones registradas, filtros y quién la ve (solo web).

Actividad de colaboradores

Cómo se calcula la mora, cómo activarla por préstamo, cobrarla con Pago de Mora y usar la mora automática.

Recargos por mora

Pon un préstamo en frecuencia Diaria, arma un calendario por día y cobra en una ruta fija.

Préstamos con pagos diarios

Respaldo en tiempo real a Firebase, exportaciones manuales y restauración.

Respaldo y restauración

Las métricas que resumen cómo va tu cartera de préstamos.

Reporte de desempeño de préstamos

Qué funciona sin internet (consultar lo ya cargado, recordatorios programados) y qué necesita conexión: crear préstamos, registrar pagos, reportes y más.

I already paid for the app (one-time purchase). What now?

I already paid for the app (one-time purchase). What now?

What you keep with your Loyalty account

What's not included

If you want the new features

Questions, or something isn't working?

Related

Settings

Your profile

Plans and free trial

I already paid for the app (one-time purchase). What now?

What you keep with your Loyalty account

What's not included

If you want the new features

Questions, or something isn't working?

Related

Related articles

Settings

Your profile

Plans and free trial